Shift Supervisor - Durango Store

Goodwill of Colorado

Durango (CO)

On-site

USD 24,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Daily Pay

PSLF eligible employer

Job summary

The Retail Center Shift Supervisor at Goodwill of Colorado will lead day-to-day operations across the retail center, ensuring safety, customer focus, product flow, and aesthetics. This role requires open availability including evenings and weekends, with shifts starting as early as 7 am and ending as late as 10 pm.

You will supervise staff, manage inventory processes, and support customer service initiatives while preparing for career growth within Goodwill's Retail Division.

Qualifications

High School diploma or equivalent preferred.
Previous supervisory experience in retail or similar settings.
Ability to communicate effectively with customers and staff.
Familiarity with inventory, pricing, and store procedures.

Responsibilities

Monitor the retail center operations and address safety, customer experience, product flow and store aesthetics.
Manage breaks, address call-offs, coach staff, and participate in reviews as needed.
Open/close procedures, verify daily sales reports, count drawers and handle cash accurately.
Assist with inventory processes by counting, entering, and verifying items.

Skills

Supervisory experience

Customer service leadership

Communication skills

Problem solving

Team coordination

Education

High School diploma or equivalent

Tools

Forklift operation

Walkie stacker

Pallet jack

Job description

Please Note: This position will be posted through Thursday, October 22nd, 2026*

Job Details

All applicants are required to attach a resume to their application in order to be considered for this position.*

Pay

$20.88/hour.

Please Note: This supervisory position is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Job Title

514 - Retail Center Shift Supervisor

Dept Number

Varies - Retail

Essential Functions

Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

Manages breaks.
Redirects staff/work teams to address call-offs.
Coaches' employees verbally and with initial write-ups.
Provides input to reviews and terminations.
Facilitate employee purchases.

Task/Functional Leadership

Assists in opening and closing procedures
Responsible for the verification step related to the daily sales report paperwork.
Responsible for counting drawers.
Responsible for making change between drawers and the safe.
Assist with inventory process by counting, entering, and verifying.

Customer Focus

Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
First escalation point for customer complaints.
Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

A High School diploma or equivalent is preferred.

Experience

Previous supervisory experience is preferred.
Two (2) years' retail experience is desired.

Other

Familiar with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Able to quickly problem solve and make decisions.
Able to maintain confidentiality and follow Goodwill's policies and procedures.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Benefits

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements