Shift Supervisor Management Trainee

CVS Health; Brookneal (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for a short-term, entry-level position focused on preparing employees for supervisory roles. This role encompasses management training, customer service excellence, and operational tasks to drive store performance and customer loyalty.

Qualifications

• Experience in retail is required.
• Flexibility to work early mornings, overnights, weekends, and overtime is needed.

Responsibilities

• Supervise staff by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Lead the store staff when no manager is onsite, ensuring smooth operations.

Skills

Communication

Analytical skills

Deductive reasoning

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves completing work as directed, undergoing basic operations and management training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These leadership roles support the CVS Store Management team in driving store execution, performance, and customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff.
• Supervise staff by assigning, directing, and following up on activities.
• Communicate effectively with management and staff.

Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting, offering help, and thanking customers.
• Handle customer relations issues per company policy to ensure a positive shopping experience.
• Maintain customer and patient confidentiality.

Requirements include a high school diploma or equivalent, experience in retail, deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Additional Information

This pay range reflects the base hourly rate or full-time salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy services, making quality care more accessible and affordable.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of work eligibility. An Automated Employment Decision Tool will be used in the hiring process. For NYC applicants, alternative processes or accommodations are available upon request.