Shift Supervisor, Local Outreach (Memphis)

Hospitality Hub; Memphis, Northern (TN, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Professional development

Medical insurance

Job summary

The Hospitality Hub of Memphis is seeking a Work Local Shift Supervisor in Memphis, TN. You will oversee participation and payroll for each shift, ensuring duties are clear and participants are motivated while maintaining a safe environment.

You will meet bi-weekly with the Outreach Manager to discuss upcoming shifts, locations, goals and feedback, and may support other teams as needed. This is a full-time, on-site role with benefits.

Qualifications

• Organized
• Current Driver's License
• Safe Driving Record
• Punctual
• Previous experience as a Crew or Shift Supervisor or similar role
• Passion for creating a positive, safe, and encouraging work environment for colleagues and participants
• The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
• Work well within a team
• Leadership and conflict-management skills
• The ability to work consecutive hours outside or in a vehicle
• The ability to move safely over uneven terrain walking on uneven surfaces
• The ability to lift up to 50lbs.

Responsibilities

• Communicate with Outreach Manager to understand targeted locations to clean up
• Ensure that daily goals are met
• Manage debit card payment processing following each shift
• Ensure that each participant has completed a Work Local Participant Form, liability, and photo form prior to each shift.
• Understand and ensure all participants follow all Hub safety protocols
• Fill out Work Local shift report after each shift
• Enter daily progress and case management notes into CRM
• Resolve conflicts during shifts using de-escalation and mediation skills
• Prepare and sanitize tools and equipment prior to each shift
• Maintain and sanitize equipment and tools after each shift
• Transfer tools and equipment to and from the worksite
• Make equipment, tools and supplies requests to the Outreach Manager
• In case of a participant complaint, fill out a form and report to the Outreach Manager in the daily report and with a follow-up conversation
• In case of an accident, fill out an incident form and report to the Outreach Manager in the daily report and with a follow-up conversation
• Refer ALL partner, funder and media requests or questions to the Director of Operations
• Keep participants safe, engaged, and on task
• Speak positively about the program at all times to participants, funders, partners, and the general public
• Take photographs as able while on shift and share with your daily report
• If you see a blighted area not listed on your 311 ticketed area, do not clean it up but instead report it through 311
• Assist with the culmination of verifiable employer partners
• Assist with the facilitation and oversight of Workforce Development programming
• Report any issues with equipment or vehicles to the Outreach Manager
• Assist in leading shifts to prepare for and clean up of the Warming/Cooling Center
• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.
• Must be available to work additional shifts as needed to support Warming and Cooling Center Operations during extreme weather events.

Job description

The Hospitality Hub of Memphis is seeking a Work Local Shift Supervisor in Memphis, TN. You will oversee participation and payroll for each shift, ensuring duties are clear and participants are motivated while maintaining a safe environment.

You will meet bi-weekly with the Outreach Manager to discuss upcoming shifts, locations, goals and feedback, and may support other teams as needed. This is a full-time, on-site role with benefits.