Shift Supervisor Level 2

Circle K Stores Inc.; Bullhead City, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay plus commission

Paid vacations

Medical, Dental, Vision

401K plan with company match

Free Employee Car Wash Membership

Tuition Reimbursement

Career growth opportunities

Work with motivated people

Job summary

Circle K Stores Inc. in Bullhead City, AZ, is seeking a full-time Customer Service Associate for the car wash. You will greet customers, explain wash options, and ensure satisfaction while following safety and dress code.

Ideal candidates have strong communication and sales skills, basic computer and POS proficiency, and the ability to work weekends outdoors in a busy environment. Competitive benefits and growth opportunities offered.

Qualifications

• High school diploma or GED preferred.
• Excellent communication and active listening.
• Strong sales and customer service skills.
• Ability to anticipate customer needs and recommend memberships.
• Team player with basic computer/ POS skills.
• Professional attitude and strong work ethic.

Responsibilities

• Greet customers, answer questions, and explain wash options.
• Ensure customer satisfaction and escalate issues promptly.
• Perform CSR and Supervisor 1 level duties as needed.
• Work on weekends and assist Site Manager when off site.
• Follow safety policies and PPE requirements.
• Maintain cleanliness and operational readiness of the site.

Skills

Customer service

Sales skills

Communication skills

Active listening

Teamwork

POS system proficiency

Education

High School diploma or GED

Tools

POS system

Job description

Store 2709579: 1090 Hwy 95, Bullhead City, Arizona 86429 Shift Availability Days (Weekdays + Weekend Availability Required) Job Type Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
• Responsible for greeting customers, answering questions, and explaining the wash options available.
• Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner.
• Satisfactorily able to complete all CSR and Supervisor 1 Level job duties.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understands the functions of all chemical room equipment.
• Assist Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoid.
• Reports to work on time and follows the dress and appearance code.

Duties and Job Breakdown Percentages:

• 60% Customer Interaction
• 30% Site Upkeep (Cleaning/Maintaining)
• 5% Opening/Closing Procedures
• 5% Basic Troubleshooting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

PHYSICAL DEMANDS:

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

EXPERIENCE:

Customer service and some Car Wash experience preferred.

WORKING ENVIRONMENT:

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED:

The Level 2 Supervisor must be able to work with minimum direction and periodic supervision.

Benefits:

• Competitive Pay Plus Commission Opportunities.
• Paid Vacations
• Large Stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.