Shift Supervisor Level 1

Circle K; Queen Creek (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the car wash industry is seeking a Shift Supervisor Level 1 to oversee operations and ensure customer satisfaction. This role involves managing customer interactions, maintaining site upkeep, and providing training to staff. Candidates should possess strong communication and customer service skills, with a preference for those having a high school diploma and prior experience in customer service or car wash operations. Competitive pay, benefits, and opportunities for career advancement are offered.

Benefits

Competitive Pay plus commission Opportunities

Paid Vacations

Medical, Dental, and Vision Coverage

401K plan with competitive company match

Free Employee Car Wash Membership

Tuition Reimbursement

Qualifications

• Customer service and some Car Wash experience preferred.
• Excellent communication skills including active listening.
• Ability to anticipate customer needs.

Responsibilities

• Provides excellent customer service and ensures customer satisfaction.
• Maintains site cleanliness and performs basic troubleshooting.
• Reports to work on time and follows dress code.

Skills

Customer Service

Communication

Sales Skills

Education

High School diploma or GED

Job description

Join to apply for the Shift Supervisor Level 1 role at Circle K

Store 2709012: 22038 S Ellsworth Lp Rd, Queen Creek, Arizona 85142

Availability - Shift/Days

Flexible Availability

Essential Duties And Responsibilities

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

Customer Satisfaction:

• Provides prompt excellent customer service in a courteous, friendly, and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available.
• Ensure that customers are satisfied and that any inquiries, incidents, and issues are reported in a timely manner.
• Satisfactorily able to complete all Car wash Attendant job duties.
• Understands how to troubleshoot basic XPT and DRB issues. Follows “DRB Protocol”.
• Read “Supervisor Level DRB” training course.
• Attend Preventative Maintenance Training and complete 5 Day Preventative Maintenance
• Reports to work on time and follows the dress and appearance code.
• Minimum 6 months as CWA before advancement

Duties And Job Breakdown Percentages

• 60% Customer Interaction
• 30% Site Upkeep (Cleaning/Maintaining)
• 5% Opening/Closing Procedures
• 5% Basic Troubleshooting

Required Knowledge, Skills, And Abilities

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understands the functions of all chemical room equipment.
• Assist your Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoids.

Physical Demands

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

Experience

• Customer service and some Car Wash experience preferred.

Working Environment

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

Supervision Received

The Level 1 Supervisor must be able to work with minimum direction and periodic supervision.

Benefits

• Competitive Pay plus commission Opportunities.
• Paid Vacations
• Large Stable employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Note: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the ADA and related laws. Please inform the Company’s Human Resources if assistance is needed.