Shift Supervisor: Lead Team on Duty & Store Ops

Pet Supplies Plus; Rock Hill (SC); On-site; USD 29,000 - 36,000; Full time

Job summary

MPM Retail Holdings, a Pet Supplies Plus franchisee, seeks a Shift Supervisor in Rock Hill, SC to support store management and lead teams during assigned shifts. You will act as Manager on Duty, supervise daily tasks, ensure animal care, safety, and service standards, and assist with training.

This entry-level leadership role emphasizes strong communication and teamwork, with responsibilities including opening/closing, cash handling, stocking, and store upkeep.

Qualifications

• Previous retail or customer service experience preferred.
• Leadership experience preferred but not required.
• Strong communication, organization, and customer service skills.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work a flexible schedule based on business needs.
• Ability to safely operate required store equipment after completing appropriate training.

Responsibilities

• Serve as Manager on Duty when assigned and provide direction to team members throughout the shift.
• Lead by example and reinforce expectations for neighbor service, teamwork, productivity, and professionalism.
• Assign daily tasks, follow up on completion, and provide real-time coaching and feedback.
• Assist with training and onboarding team members.
• Resolve routine neighbor concerns and elevate significant issues when appropriate.
• Execute opening and closing procedures, cash handling, deposits, and assigned back-office responsibilities.
• Support daily stocking and down stocking, truck processing, merchandising, price changes, inventory accuracy, and store recovery.
• Maintain standards for cleanliness, animal care, safety, security, and overall store conditions.
• Communicate team, operational, or safety concerns to store management.
• Perform nail trims and other approved services when trained and required.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Leadership

Communication skills

Customer service

Retail experience

Job description

MPM Retail Holdings, a Pet Supplies Plus franchisee, seeks a Shift Supervisor in Rock Hill, SC to support store management and lead teams during assigned shifts. You will act as Manager on Duty, supervise daily tasks, ensure animal care, safety, and service standards, and assist with training.

This entry-level leadership role emphasizes strong communication and teamwork, with responsibilities including opening/closing, cash handling, stocking, and store upkeep.