Shift Supervisor — Lead Craft & Customer Experience

Starbucks Corp.; Waukesha (WI); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Tuition coverage

401(k) retirement plan with employer-m

Paid time off

Disability benefits

Backup care

DACA reimbursement

Job summary

Starbucks Corp. is seeking a shift supervisor to lead daily operations, support a high-energy store team, and deliver quality beverages and food.

You will supervise a small team, coach baristas, ensure safety and store standards, and provide outstanding service to customers in a fast-paced environment. The role requires at least six months of customer-facing experience, strong interpersonal skills, and the ability to work flexible hours across mornings, evenings, weekends, and holidays.

Qualifications

• Six months of experience in a role requiring constant customer interaction and fulfilling requests.
• Ability to delegate tasks to others and coordinate two or more employees.
• Availability to work flexible hours including early mornings, evenings, weekends, nights and holidays.

Responsibilities

• Lead shift operations and ensure quality beverages and food to standard recipes or customer modifications.
• Coach team members in food and beverage preparation and customer service.
• Direct work of others and collaborate to maintain a welcoming store environment.

Skills

Customer service

Team leadership

Communication

Retail environment

Cash handling

Safety and security

Interpersonal skills

Attendance punctuality

Job description

Starbucks Corp. is seeking a shift supervisor to lead daily operations, support a high-energy store team, and deliver quality beverages and food.

You will supervise a small team, coach baristas, ensure safety and store standards, and provide outstanding service to customers in a fast-paced environment. The role requires at least six months of customer-facing experience, strong interpersonal skills, and the ability to work flexible hours across mornings, evenings, weekends, and holidays.