Shift Supervisor: Lead Craft & Customer Experience

Starbucks Corp.; Santa Clara (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Starbucks Coffee Company in Santa Clara, CA is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community and consistently high-quality beverages and food.

You will coach teammates, delegate tasks, and direct the work of others while delivering excellent customer service. Flexibility for early mornings, evenings, weekends, or holidays is required. Comprehensive benefits and growth opportunities are offered.

Qualifications

• Six (6) months of experience in a position requiring constant interaction with customers
• At least six (6) months of experience delegating tasks to other employees and coordinating the tasks of two or more employees
• Ability to direct the work of others and learn quickly

Responsibilities

• Lead shift with craft and heart to ensure a welcoming space for the community
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers
• Delegate tasks to team members and coordinate two or more staff during shifts
• Maintain quality beverages, food, cash handling, and store safety and security

Skills

Directing the work of others

Customer service

Oral communication

Teamwork

Relationship building

Retail knowledge

Job description

Starbucks Coffee Company in Santa Clara, CA is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community and consistently high-quality beverages and food.

You will coach teammates, delegate tasks, and direct the work of others while delivering excellent customer service. Flexibility for early mornings, evenings, weekends, or holidays is required. Comprehensive benefits and growth opportunities are offered.