Shift Supervisor - Lead Craft Coffee & Team Growth

Starbucks Corp.; Scranton (Lackawanna County); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid parental leave

401(k) match

Tuition coverage (Starbucks College)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide a team, uphold quality beverages and food, and ensure safety and consistency during shifts.

The role emphasizes strong communication, flexibility in hours, and a commitment to delivering warm, personalized service in a fast-paced retail environment.

Qualifications

• Six (6) months of experience interacting with customers.
• Six months of experience delegating tasks to others and coordinating two or more employees.
• Ability to direct the work of others.
• Effective oral communication skills.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Direct the work of others on shift.
• Coach and prepare beverages and food to standard recipes or customizations.
• Ensure quality beverages and food while maintaining store safety and security.
• Provide excellent customer service and resolve requests.

Skills

Customer service

Leadership

Communication

Teamwork

Flexibility

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide a team, uphold quality beverages and food, and ensure safety and consistency during shifts.

The role emphasizes strong communication, flexibility in hours, and a commitment to delivering warm, personalized service in a fast-paced retail environment.