Shift Supervisor: Lead Craft Coffee & Team Growth

Starbucks Corp.; Ottawa (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Tuition coverage

Paid time off

401(k) retirement plan

Stock program (SIP)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a warm, welcoming space for customers and the community. You will direct a team, coach colleagues, and oversee beverage and food preparation to standard recipes while maintaining safety and efficiency.

The role emphasizes dependable attendance, flexible hours, and strong interpersonal communication to deliver consistent, high-quality service across shifts.

Qualifications

• Six months of experience in a customer-facing role.
• Ability to coach and delegate tasks to other employees.
• Flexible schedule including early mornings, evenings, weekends, nights and holidays.
• Strong interpersonal and communication skills.
• Knowledge of cash handling and store safety procedures.

Responsibilities

• Lead with craft and heart to make the coffeehouse a welcoming space for the community.
• Prepare and coach the preparation of beverages and foods to standard recipes or customized for customers.
• Direct the work of others and coordinate tasks of the team to meet store policies.
• Maintain regular attendance and punctuality and uphold safety and security standards.

Skills

Customer interaction

Teamwork

Communication

Leadership

Cash handling

Food & beverage prep

Tools

POS system

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a warm, welcoming space for customers and the community. You will direct a team, coach colleagues, and oversee beverage and food preparation to standard recipes while maintaining safety and efficiency.

The role emphasizes dependable attendance, flexible hours, and strong interpersonal communication to deliver consistent, high-quality service across shifts.