Shift Supervisor: Lead Coffee Craft & Team Growth

Starbucks Corp.; Downers Grove (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage (ASU via Starbucks)

Job summary

Starbucks Corp. in Downers Grove, IL, is seeking a dedicated shift supervisor to lead a fast-paced team and ensure a welcoming café experience for every guest. You’ll focus on craft beverage preparation, customer service excellence, and smooth daily operations in a busy store.

The role emphasizes team coordination, training new partners, and maintaining quality standards while meeting store policies. Benefits and growth opportunities are highlighted in our partner programs.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling customer requests.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to delegate tasks to other employees and/or coordinate tasks of two or more employees.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.
• Maintain store policies, quality beverages and food, cash handling, and store safety and security.

Skills

Customer service

Team leadership

Cash handling

Interpersonal skills

Communication

Retail knowledge

Teamwork

Relationship building

Job description

Starbucks Corp. in Downers Grove, IL, is seeking a dedicated shift supervisor to lead a fast-paced team and ensure a welcoming café experience for every guest. You’ll focus on craft beverage preparation, customer service excellence, and smooth daily operations in a busy store.

The role emphasizes team coordination, training new partners, and maintaining quality standards while meeting store policies. Benefits and growth opportunities are highlighted in our partner programs.