Shift Supervisor: Lead Coffee Craft & Guest Experience

Starbucks Corp.; Palatine (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition coverage

Job summary

Starbucks Coffee Company in Palatine, IL is seeking a Shift Supervisor to lead daily shift operations, ensuring high-quality beverages and food while maintaining a welcoming environment for customers and the community.

You will coach a team, delegate tasks, and uphold store policies, safety, and cash handling protocols throughout your shift. Strong communication and leadership are essential for driving incident-free service and customer satisfaction.

Qualifications

• Minimum 6 months in a role requiring customer interaction and fulfilling requests.
• Experience delegating tasks to two or more employees or coordinating their work.
• Ability to direct others and learn quickly.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks experience.
• Oversee shift operations, ensuring quality beverages and food per standard recipes.
• Coach and supervise team members, assign tasks and monitor performance.
• Enforce store policies, safety, cash handling, and security procedures.

Skills

Team leadership

Customer service

Communication

Cash handling

Store safety

Education

High school diploma or equivalent

Tools

POS systems

Job description

Starbucks Coffee Company in Palatine, IL is seeking a Shift Supervisor to lead daily shift operations, ensuring high-quality beverages and food while maintaining a welcoming environment for customers and the community.

You will coach a team, delegate tasks, and uphold store policies, safety, and cash handling protocols throughout your shift. Strong communication and leadership are essential for driving incident-free service and customer satisfaction.