Shift Supervisor - Lead Barista, Starbucks, Bronx, #621

Gopuff; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Gopuff is seeking a Shift Supervisor for their Starbucks Operations team in New York. This role is essential for ensuring order accuracy and efficient delivery, while managing a team and maintaining high operational standards. Ideal candidates will have leadership experience, preferably in a cafe setting, and a focus on customer service and quality.

Qualifications

• At least 1 year of leadership experience in retail, grocery, military, restaurant, or equivalent.
• ServeSafe Certification highly preferred.
• Experience in Starbucks or other fast-paced cafes preferred.

Responsibilities

• Ensure order accuracy and efficient delivery.
• Assist with new employee training and provide feedback.
• Maintain quality beverages and adhere to health guidelines.

Skills

Leadership

Customer Service

Attention to Detail

Job description

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Regional Manager, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the regional manager in executing store operations during scheduled shifts. The incumbent is responsible for deploying baristas and delegating tasks to create and maintain the Starbucks Experience for our customers, while modeling and acting in accordance with both Starbucks and Gopuff standards.

Responsibilities and essential job functions include but are not limited to:

1. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks and Gopuff.
2. Maintains a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
3. Anticipates customer and store needs by evaluating the environment for cues.
4. Communicates information to the manager to respond effectively and create a positive working environment during each shift.
5. Assists with new employee training, reinforcing successful performance and providing respectful coaching as needed.
6. Provides feedback to the manager on employee performance during the shift.
7. Creates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and performance improvement.
8. Develops positive relationships with the shift team by understanding and addressing individual motivations, needs, and concerns.
9. Executes store operations during scheduled shifts.
10. Organizes opening and closing duties as assigned.
11. Maintains regular and punctual attendance.
12. Ensures quality beverages, whole beans, and food products are consistently provided, adhering to recipe and presentation standards.
13. Follows health, safety, and sanitation guidelines for all products.
14. Works flexible hours, including early mornings, evenings, weekends, and holidays to accommodate store needs.

Qualifications:

• At least 1 year of leadership experience in retail, grocery, military, restaurant, or equivalent, with 1 year of leadership in a cafe preferred.
• ServeSafe Certification highly preferred.
• Experience in Starbucks or other fast-paced cafes preferred.
• Ability to work with fluid schedules.
• Welcoming and helpful attitude toward new team members.
• Ability to learn and adapt to current technology needs.
• Capability to work independently and as part of a team.
• Focus on quality and pride in work.
• Attention to detail and ability to follow multi-step processes.

Pay:

• $19.75/hr

At Gopuff, we understand life's unpredictability—whether it's forgetting milk, running out of pet food, or needing ice cream late at night. We aim to deliver your essentials in minutes.

Join our motivated team to help bring a new age of convenience and predictability to an unpredictable world.

Interested? Join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace free of discrimination based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other legally protected characteristic. We value diversity and encourage qualified individuals to apply.