Shift Supervisor Juan Tabo

Popeyes - Legacy Chicken; Eisenhower Area (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Popeyes - Legacy Chicken is seeking a Shift Supervisor to lead restaurant teams and deliver excellent guest experiences. You will coach and develop crew through each station, ensure QSC standards are met, and help manage speed of service and inventory.

You will actively participate in daily huddles, support guests with concerns, and model service behaviors. Prior leadership experience in a restaurant is preferred, and the role is on-site with flexible shift coverage.

Qualifications

• Minimum age 18 required.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles offering great ideas.
• Celebrates success and thanks the team.
• Leads shift by delegating duties and following up with all team members.
• Fixes bottlenecks, monitors speed of service, and ensures smooth operations.
• Maintains welcoming and clean dining environment for guests.
• Engages with guests during table touches and supports guest concerns resolution.
• Ensures product quality and adherence to standards during the shift.
• Provides ideas to improve guest metrics and feedback to the General Manager.
• Utilizes shift tools to maintain Quality, Service and Cleanliness Standards (QSC).
• Reviews inventories and assists with waste tracking and inter-store transfers.

Skills

Leadership

Guest service

Team coaching

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They
understand the importance of providing and engaging environment for restaurant teams and the guest. A
Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and
delivering operational excellence.

Essential Functions

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
• Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Must be proficient in each are of the restaurant to assist when necessary
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Required Education and Experience

• Minimum Age: 18 years old
• Previous restaurant leadership experience preferred