Shift Supervisor Alamogordo

Popeyes - Legacy Chicken; Alamogordo (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to inspire teams and deliver exceptional service. This role focuses on creating memorable experiences for guests while ensuring operational excellence. As a Shift Leader, you will coach and develop your team, manage restaurant operations, and maintain a welcoming environment. If you have a passion for leadership and a commitment to quality service, this is the perfect opportunity for you to make a significant impact in the restaurant industry.

Qualifications

• Minimum age of 18 years old required.
• Previous restaurant leadership experience preferred.

Responsibilities

• Coach and train team members on processes and procedures.
• Ensure the restaurant is welcoming and clean.
• Lead shifts by delegating duties and assigning tasks.

Skills

Restaurant Leadership

Team Coaching

Customer Service

Operational Excellence

Education

High School Diploma

Job description

Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams, and deliver great results. They understand the importance of providing an engaging environment for restaurant teams and guests. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Functions

1. Develop Servant Leaders - Prioritize your people and restaurant above yourself.
2. Create Memorable Experiences - Create a service experience so good that the guest can't wait to return to Popeyes.
3. Administration - Balance providing a high-quality employee and guest experience with achieving financial goals.

Responsibilities

• Coach, train, and develop team members around processes and procedures at each station.
• Actively participate in team huddles, offering great ideas.
• Consistently thank the team and celebrate success.
• Serve as a role model and coach Brand service behaviors.
• Address bottlenecks, monitor Speed of Service, and manage chicken drops.
• Ensure the restaurant is welcoming and clean.
• Spend time with guests in the dining room, doing table touches throughout the shift.
• Support the team in resolving guest concerns quickly.
• Ensure product quality and all standards are met during their shift.
• Provide ideas to the General Manager to improve guest metrics and feedback.
• Lead each shift by delegating duties, assigning tasks, and following up with team members.
• Be proficient in each area of the restaurant to assist when necessary.
• Use shift tools and routines to meet Quality, Service, and Cleanliness Standards (QSC).
• Ensure accuracy of inventory and waste tracking.
• Review and approve invoices and inter-store transfers (ISTs).
• Check people charts and production planning, making necessary adjustments.
• Follow through with action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.

Required Education and Experience

• Minimum Age: 18 years old
• Previous restaurant leadership experience preferred