Shift Supervisor - High-Volume Café Team Leader

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Rivers Casino in Pittsburgh seeks a Starbucks Supervisor to oversee Barista activities during shifts and ensure guest satisfaction in a high-volume setting.

The role requires supervisory experience, excellent English communication, the ability to remain composed under pressure, and a commitment to safety and sanitation. Certification in Serv-Safe and Gaming license support are provided as part of the onboarding process.

Qualifications

• Preferably prior supervisory experience.
• Experience in a high-volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well-groomed appearance.
• Must be able to attain and maintain certification in “Serv-Safe” (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.

Responsibilities

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter‑shift communication and collaboration with back‑of‑the‑house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Skills

Supervisory experience

Customer service

English communication

Decision-making under pressure

Team player

Serv-Safe certification

MSDS communication

Job description

Rivers Casino in Pittsburgh seeks a Starbucks Supervisor to oversee Barista activities during shifts and ensure guest satisfaction in a high-volume setting.

The role requires supervisory experience, excellent English communication, the ability to remain composed under pressure, and a commitment to safety and sanitation. Certification in Serv-Safe and Gaming license support are provided as part of the onboarding process.