Shift Supervisor (Full-Time)

Lensa; Waynesville (NC); On-site; Full time

Job summary

An established industry player is seeking a motivated Customer Service Supervisor to lead a dynamic team in delivering exceptional service. In this full-time role, you will oversee daily operations, train and develop staff, and ensure a WOW! customer experience. This position offers a unique opportunity to grow within a supportive environment that values integrity and teamwork. With competitive pay and a range of benefits, including health insurance and a 401(k) plan, this role is perfect for those looking to make a significant impact in a thriving company. If you are passionate about customer service and leadership, this is the opportunity for you!

Benefits

Competitive pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with Company match

Tuition reimbursement

Exclusive Discounts and Perks

Qualifications

• High School diploma required; ASE Certified preferred.
• Excellent communication and decision-making skills are essential.

Responsibilities

• Assist Store Manager with supervising and training store personnel.
• Ensure customer satisfaction and resolve complaints effectively.
• Manage store operations in the absence of Store Manager.

Skills

Customer Service

Communication Skills

Decision Making

Integrity

Education

High School Diploma or equivalent

ASE Certification

Tools

ZNET

Job description

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AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance with AutoZone’s expectation. Shift Supervisors exceed customer expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

1. Assists Store Manager with supervising, training and developing store personnel
2. Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts
3. Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
4. Delegates and ensures store merchandising tasks are completed in a timely manner
5. Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
6. Ensures all company policies, and loss prevention procedures are followed
7. Utilizes ZNET to help customers locate merchandise or find suitable alternatives
8. Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
9. Monitors cash flow, inventory and security control
10. Maintains sales productivity, store appearance and merchandising standards
11. Conducts and reviews all opening and closing procedures
12. Manages emergency situations and conducts proper emergency procedures
13. Provides feedback regarding AutoZoner performance to the store manager
14. Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
15. Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
16. Processes returns and effectively manages inventory
17. Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
18. Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

1. High School diploma or equivalent
2. ASE Certified preferred
3. Demonstrates high level of integrity
4. Excellent communication and decision making skills
5. Ability to drive customer service

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing. Some of these benefits include:

1. Competitive pay and paid time off
2. Unrivaled company culture
3. Medical, dental, vision, life, and short- and long-term disability insurance options
4. Health Savings and Flexible Spending Accounts with wellness rewards
5. Exclusive Discounts and Perks, including AutoZone In-store discount
6. 401(k) with Company match and Stock Purchase Plan
7. AutoZoners Living Well Program for mental and physical health
8. Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources

Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information.

Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.