SHIFT SUPERVISOR (FULL TIME)

Eurest USA; Orlando (FL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

Compass Group's Capital One Cafe location in Orlando, FL is seeking a Full-time Shift Supervisor to oversee daily operations, including weekends and closing shifts, with a fixed pay rate of $18.00 per hour. Online applications only.

Customer service experience is preferred, and training will be provided to support high standards of quality, productivity and safety while mentoring staff and managing schedules.

Qualifications

• Experience in customer service preferred.
• Training will be provided.

Responsibilities

• Provide training and schedule staff.
• Evaluate performance; reward high performers; discipline underperformers.
• Prepare production/sales reports; ensure quality, productivity and safety targets are met.
• Serve as the point of contact for employee complaints and time-off requests.
• Mentor employees and promote goal setting and advancement.
• Perform other duties as assigned.

Skills

Customer service

Job description

Job Summary

Capital One Cafe – 8001 S Orange Blossom Trail, Orlando, FL 32809.

Full‑time Shift Supervisor needed immediately. Must be open to weekends and closing shifts. Online applications only.

Fixed pay rate: $18.00 per hour.

Customer service experience preferred; training will be provided.

Essential Duties and Responsibilities

• Provide training and create work schedules.
• Evaluate performance, reward high performers and discipline employees who fail to meet standards.
• Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity and safety.
• Act as the contact person for employee complaints or requests for time off.
• Mentor and develop employees, encouraging goal setting and advancement within the organization.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Programs
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.