SHIFT SUPERVISOR (FULL TIME)

TouchPoint Support Services; Nashville (TN); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint Support Services is seeking a Shift Supervisor in Nashville, TN. The role involves directing associates, overseeing job expectations, and ensuring policy adherence during shifts.

This full-time position requires prior supervisory experience in customer service. Responsibilities include training associates, evaluating performance, and preparing reports. Attractive benefits such as retirement plans, health insurance, and wellness programs are offered.

Qualifications

• Prior shift supervisor and customer service experience required.

Responsibilities

• Direct the activities of associates during a specific shift.
• Responsible for providing training and creating work schedules.
• Evaluate performance and manage employee standards.

Skills

Shift supervision experience

Customer service experience

Job description

Job Summary

Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.

Location

St Thomas West – 4220 Harding Road, Nashville, TN 37205.

Schedule

Full time schedule; days may vary. 8:00 AM to 4:00 PM. More details upon interview.

Requirements

• Prior shift supervisor and customer service experience required.

Compensation

$20.00 per hour to $23.00 per hour.

Essential Duties and Responsibilities

• Responsible for providing training and creating work schedules.
• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Background Screening

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications

Applications are accepted on an ongoing basis. Application deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug‑free workplace.