Shift Supervisor (Full-Time)

Autozone; Amherst (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company in the automotive retail industry is seeking a Full-Time Shift Supervisor to assist the Store Manager in leading initiatives, training staff, and ensuring a safe and productive environment. The ideal candidate will drive sales, manage store operations, and deliver exceptional customer service. Responsibilities include supervising personnel, managing inventory, and maintaining store standards. Join a dynamic team committed to excellence and customer satisfaction.

Qualifications

• High School diploma or equivalent required.
• ASE Certified preferred.

Responsibilities

• Assist Store Manager with supervising and training store personnel.
• Ensure all company policies and loss prevention procedures are followed.
• Address customer concerns and resolve them.

Skills

Communication

Decision-Making

Customer Service

Education

High School diploma or equivalent

Tools

ZNET

Job description

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high-performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance with AutoZone’s expectations. Shift Supervisors exceed customer expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

1. Assist Store Manager with supervising, training, and developing store personnel
2. Assume responsibility for store operation and the commercial department in the absence of the Commercial Sales Manager and Store Manager, on assigned shifts
3. Assist with managing the Commercial and Hub Departments (as applicable) to ensure commercial accounts and stores are serviced and deliveries are made as promised
4. Delegate and ensure timely completion of store merchandising tasks
5. Operate cash registers and follow established cash handling duties, including deposits, petty cash, and lane accountability
6. Ensure all company policies and loss prevention procedures are followed
7. Utilize ZNET to help customers locate merchandise or find suitable alternatives
8. Maintain a safe working environment, ensuring AutoZoners implement safety practices including PPE
9. Monitor cash flow, inventory, and security control
10. Maintain sales productivity, store appearance, and merchandising standards
11. Conduct and review all opening and closing procedures
12. Manage emergency situations and conduct proper emergency procedures
13. Follow proper accident procedures
14. Provide feedback regarding AutoZoner performance to the store manager
15. Assist with monitoring and managing activities related to Risk & Safety Management to maintain a safe work environment
16. Address customer concerns and resolve them, aiming to turn complaints into compliments
17. Process returns and effectively manage inventory
18. Communicate AutoZoner issues and concerns to the Store Manager promptly and confidentially
19. Motivate AutoZoners to provide WOW! Customer Service, enhance productivity, and market products to increase sales and profits

Position Requirements

• High School diploma or equivalent
• ASE Certified preferred
• Demonstrates high level of integrity
• Excellent communication and decision-making skills
• Ability to drive customer service