Shift Supervisor - Fast-Paced Team Leader

Dominos; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Team Washington, Inc. in the Washington, DC area is seeking an energetic Assistant Manager to support daily operations at a Domino's Pizza location.

You will help supervise shifts, ensure fast, friendly service, and uphold food quality and safety standards. You will lead front-of-house and back-of-house activities, manage cash handling, assist with inventory, and train team members to deliver outstanding customer experiences.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
• Superb ability to multi-task.
• Ability to function in a dynamic, fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Ability to lead the team on duty!

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Helps support shift management.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Avails chances to "up-sell" additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows procedures for safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies and tools between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.

Skills

Leadership

Customer service

Cash handling

Communication

Tools

POS systems

Job description

Team Washington, Inc. in the Washington, DC area is seeking an energetic Assistant Manager to support daily operations at a Domino's Pizza location.

You will help supervise shifts, ensure fast, friendly service, and uphold food quality and safety standards. You will lead front-of-house and back-of-house activities, manage cash handling, assist with inventory, and train team members to deliver outstanding customer experiences.