Shift Supervisor - Customer Service & Operations

Domino's Franchise; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Domino's Pizza in Washington DC is seeking a capable shift supervisor to support the Manager on Duty and maintain high service standards. You will lead front-of-house and back-of-house operations, oversee cash handling, and ensure accurate order taking and inventory through busy shifts.

The role requires strong communication, reliability, and the ability to train and coordinate staff across shifts. Join a fast-paced team focused on delivering great pizza and a positive customer experience in the

Qualifications

• Excellent written and verbal communication skills for interactions with management and customers.
• Multi-tasking ability in a fast-paced environment.
• Ability to pass applicable background checks.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume operations.
• Greets customers in person or via phone and takes orders professionally.
• Oversees cash management duties and processes daily reports.
• Assists management with inventory control and stock ordering.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure service.

Skills

Customer service

Team leadership

Cash handling

POS system

Food safety

Multitasking

Communication

Problem solving

Attendance reliability

Tools

POS software

Job description

Domino's Pizza in Washington DC is seeking a capable shift supervisor to support the Manager on Duty and maintain high service standards. You will lead front-of-house and back-of-house operations, oversee cash handling, and ensure accurate order taking and inventory through busy shifts.

The role requires strong communication, reliability, and the ability to train and coordinate staff across shifts. Join a fast-paced team focused on delivering great pizza and a positive customer experience in the