Shift Supervisor: Craft Coffee Leader & People Builder

Starbucks Corp.; Kitty Hawk (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Basic and supplemental life insurance

Short-term and long-term disability

Paid vacation

401(k) with employer match

Tuition coverage via Starbucks College

Paid parental leave

Holiday pay

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily store operations, coach team members, and ensure exceptional beverage and food quality. The role emphasizes crafting a welcoming customer experience and supporting growth through development opportunities.

Ideal candidates will have strong customer service skills, 6+ months in a customer-facing role, and the ability to manage tasks and delegate effectively across a busy store environment.

Qualifications

• Regular and consistent attendance and punctuality
• Ability to work flexible hours including mornings, evenings, weekends, nights, and holidays
• Maintain quality beverages and food products, cash handling, store safety and security
• 6 months of customer-facing experience
• 6 months of experience delegating tasks to others
• Ability to direct work of others and learn quickly

Responsibilities

• Lead shift with craft and heart to create a welcoming space
• Coach and delegate tasks to team members
• Ensure high standards of beverage, food quality and service
• Maintain store safety and adherence to policies
• Foster teamwork and strong customer relations

Skills

Customer service

Cash handling

Food & beverage prep

Team leadership

Effective communication

Interpersonal skills

Store operations knowledge

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily store operations, coach team members, and ensure exceptional beverage and food quality. The role emphasizes crafting a welcoming customer experience and supporting growth through development opportunities.

Ideal candidates will have strong customer service skills, 6+ months in a customer-facing role, and the ability to manage tasks and delegate effectively across a busy store environment.