Shift Supervisor: Craft Coffee, Lead with Heart

Starbucks Corp.; Normal (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan with employer 4

Tuition coverage via Starbucks College

Paid vacation and parental leave

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach beverage and food preparation to standard recipes and support a safe, efficient store during your shift.

The role emphasizes direct leadership, staff coordination, and exceptional customer service in a fast-paced retail environment. Competitive benefits and development opportunities are provided.

Qualifications

• Six (6) months of experience interacting with customers and fulfilling requests.
• Experience coordinating tasks for two or more employees is a plus.
• Strong communication and teamwork abilities are required.

Responsibilities

• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.
• Lead and delegate tasks to teammates to ensure smooth shift operations.
• Direct and motivate the team to deliver quality beverages and service.

Skills

Attendance & punctuality

Flexible hours

Policy compliance

Customer interaction

Food & beverage prep

Task delegation

Directing work

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will coach beverage and food preparation to standard recipes and support a safe, efficient store during your shift.

The role emphasizes direct leadership, staff coordination, and exceptional customer service in a fast-paced retail environment. Competitive benefits and development opportunities are provided.