Shift Supervisor: Craft Coffee Lead & Team Coach

Starbucks Corp.; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Tuition coverage via Starbucks College

401(k) with employer match

Stock program (S.I.P.)

Backup care

DACA reimbursement

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead a team in a welcoming neighborhood coffeehouse. You will oversee daily shift activities, coach partners, and maintain standards for beverage and food quality while ensuring guest satisfaction.

The role emphasizes teamwork, strong communication, and a commitment to store safety and loss prevention. Starbucks offers comprehensive benefits and growth opportunities for partners.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to changes.
• Communicate clearly with customers and teammates.
• Knowledge of the retail environment and store operations.
• Strong interpersonal skills for teamwork and guest service.
• Ability to work collaboratively and build relationships.

Responsibilities

• Lead store operations with craft and heart to create a welcoming space.
• Oversee staff during shifts, delegating tasks to 2+ teammates.
• Ensure quality beverages and food in line with recipes and standards.
• Maintain attendance, punctuality, and compliance with policies.
• Support cash handling, safety, and security procedures.
• Provide excellent customer service and resolve issues promptly.

Skills

Directing others

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead a team in a welcoming neighborhood coffeehouse. You will oversee daily shift activities, coach partners, and maintain standards for beverage and food quality while ensuring guest satisfaction.

The role emphasizes teamwork, strong communication, and a commitment to store safety and loss prevention. Starbucks offers comprehensive benefits and growth opportunities for partners.