Shift Supervisor, Birmingham Veterans Village, Homeless Veteran Program

Tunnel To Towers Foundation; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Tunnel To Towers Foundation is seeking a Shift Supervisor to work with Veteran Support Advocates and staff serving Veterans transitioning from unsheltered housing to permanent housing.

The role includes front and back-office duties—reception, mail, large purchasing requests, and arranging office meetings—while ensuring a safe, efficient workspace. Responsibilities also cover supervision, security coordination, and reporting to management.

Qualifications

• High school diploma or GED is required.
• Experience in social work or a related field is highly preferred.
• Must be able to work all shifts, including nights, weekends and holidays.
• Experience managing direct reports is a plus.
• Strong communication and organizational skills are essential.
• Background in crisis management or related areas is beneficial.

Responsibilities

• Ensure appropriate staffing and coverage for all shifts.
• Supervise Veteran Support Advocates in collaboration with Program/Associate Director.
• Communicate staffing needs and events to management.
• Monitor premises to ensure safety and security.
• Coordinate with security to deter trespassers and manage entrances/exits.
• Provide daily activity and incident reports to management.
• Use two-way radios for clear communication.
• Walk through common areas and report observations to radio dispatchers.
• Act as covering agent when not supervising.
• Ensure daily decisions align with the Foundation's values.

Skills

Communication

Leadership

Organization

Crisis management

Team coordination

Education

High school diploma or GED

Tools

Microsoft Office/Google Suite

Job description

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Foundation is seeking an experienced Shift Supervisor to work collaboratively with the Veteran Support Advocates and other program staff serving Veterans who have experienced unsheltered homelessness and who are now transitioning in to permanent housing.

Candidate will be responsible for assisting the supportive staff with front and back-office activities, including the reception area, mail, large purchasing requests, and facilities. Assist with providing arrangements for office meetings and other task as assigned.

Duties and responsibilities

• Ensure appropriate staffing and coverage for all shifts.


• Works in tandem with the Program and/or Associate Director to provide supervision to Veteran Support Advocates.


• Manage and effectively communicate with the Program and Associate Director on shift regarding staffing needs, events that occur, etc.


• Monitoring activities on the premises regularly, ensuring the environment is safe and secure.


• Coordinate with security team to deter trespassers and violators.


• Coordinate with security team to control and manage the entrance and departure of employees, visitors, and vehicles according to protocols.


• Providing detailed reports on daily activities and any incidents that may have occurred to management.


• Using provided communication devices such as two-way radios clearly and concisely.


• Regularly walkthrough facility "common areas" and report observations and patrols to radio dispatchers.


• Function as covering agent at any level when not supervising.


• Ensuring everyday business decisions align with the Foundation's core values.

Requirements

• High school diploma or GED.


• Prior experience in social work, psychology, or a related field is highly preferred.


• Must be able to work all shifts, including nights, weekends, and holidays.


• Excellent organization and oral and written communication skills.


• Demonstrate a commitment to service, organization values, and professionalism through appropriate conduct and demeanor.


• Prior experience managing direct reports.


• Ability to operate with minimum supervision yet know when to seek assistance and guidance.


• Ability to maintain a calm, professional, and respectful demeanor when dealing with diverse staff/residents.


• Exceptional multi-tasker


• Exceptional communication skills when managing up, managing down, or communicating with external stakeholders.


• Ability to give and receive constructive feedback and a dedication to building and maintaining a feedback culture


• Experience working in a Crisis Management Model.


• Ability to collaborate and coordinate with multidisciplinary teams, including Behavioral health professionals, social workers, and community organizations.


• Prior Peer experience and Peer education training are Preferred.


• Candidates must complete an two week training program, which includes, but is not limited to, the following topics: Reducing Stigma, Mental Health First Aid, Smart Recovery, CPR/NARCAN Training, Assisting Individuals in Crisis, Psychological Body Armor, and Verbal De-Escalation.


• Proficient in Microsoft Office/Google Suite (or equivalent)


• Veterans are encouraged to apply and contribute their valuable experience.


• A valid Driver's License is required.


• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.