Coordinator, National Case Management Network, Birmingham Veterans Village, Homeless Veteran Program

Tunnel To Towers Foundation; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Tunnel to Towers Foundation is seeking a dedicated Veteran Housing Case Manager to support veterans and their families through the housing assistance process. You will coordinate resources, advocate with property owners, and liaise with national networks to promote housing stability.

This on-site role requires collaboration with internal teams and community partners to help families access housing and supportive services.

Qualifications

• Bachelor's degree required; 3+ years in social services, housing, or related field preferred.
• Strong organizational and communication abilities; proven multitasking and advocacy skills.
• Experience with housing vouchers, Public Housing Authorities, or similar programs is a plus.

Responsibilities

• Serve as a primary liaison between the Foundation, recipients, and families during screening and enrollment.
• Provide direct assistance navigating housing options and coordinating services for veterans and families.
• Assist with relocation, housing applications, and securing documentation from property owners and managers.
• Advocate with property owners/brokers to secure suitable housing and connect with national housing resources.
• Coordinate with the National Case Management Network and internal teams to maintain housing stability.
• Maintain organized files, respond to inquiries via email/phone, and perform related admin tasks.

Skills

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

MS Office

Google Workspace

Education

Bachelor's Degree

Tools

MS Office

Google Workspace

Job description

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

This role is responsible for providing comprehensive support to veterans and their families throughout the housing assistance process, from initial screening to successful placement and follow-up. The position serves as a vital link between the Foundation, Veteran Recipients, and their families, ensuring clear communication, resource coordination, and advocacy to promote long-term housing stability and overall well-being. The individual will work closely with internal teams, property owners, and community organizations to facilitate access to housing, social services, and ongoing support.

Duties and responsibilities

• Responsible for communication between the Foundation, recipient and family members throughout the screening and enrollment process.
• Provide direct assistance to veterans and veteran families requiring assistance with navigating suitable housing solutions within the local community.
• Assist with Veteran Village residents needing assistance with relocation from supportive housing to alternative housing settings.
• Assist participants in completing property owner and property management housing applications, including helping to secure needed documentation.
• Advocate on behalf of the participants with property owners and brokers to overcome any issues or challenges to securing suitable housing.
• Develop and cultivate relationships with national resources of property owners and real estate agencies willing to house veterans with and without housing vouchers.
• Facilitate coordination between the National Case Management Network and the Supportive Housing and Services site team members in order to ensure overall housing stability.
• Work with the administrative team to ensure the cross referral process is organized, efficient, and timely.
• Provide recipients with community resources and linkages including but not limited to housing, mental health, benefits and entitlements, legal, childcare, vouchers, etc.
• Assist with on-site administrative tasks that will include email and phone correspondence, maintaining files and spreadsheets, and conducting research for appropriate resources for recipients.
• Work in collaboration across the Homeless Veteran Program department team.
• Perform all other duties assigned as needed.

Requirements

• Minimum of Bachelor's Degree with a minimum of 3 years of Social Service experience in Case Management, Housing or similar role.
• Strong organizational and design skills.
• Excellent communication and interpersonal abilities.
• Excellent communication skills
• Detail oriented
• Experience working with city and federal housing vouchers and Public Housing Authorities. Some understanding of low income tax credit programs (LITC).
• Demonstrated knowledge of challenges faced by special populations, including mental health disabilities, low income, and homelessness; experience working in a multi-racial, low-income community preferred.
• Ability to multitask multiple projects and supervise personnel
• Proficient in Microsoft Office/ Google Suite (or equivalent)
• Pre-employment screening, including a background check, is required.

*Required to work on site

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.