Shift Supervisor - Afternoon Shift

Holy Family Institute; Emsworth (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

Holy Family Institute seeks a Shift Supervisor for the Journey of Hope LTFC program in the Pittsburgh area. The role supports the Program Manager with daily operations, supervises staff, manages schedules, and ensures documentation is completed accurately and on time.

Responsibilities include leading teams, providing guidance, applying behavioral plans, supervising medication administration, coordinating medical care, and participating in ISP planning.

Qualifications

• Bachelor's or higher in human services or related field.
• Ability to pass Act 33/34 and FBI clearances.
• Must be 21 years of age or older.
• Ability to supervise staff and maintain documentation.

Responsibilities

• Supports program operations by assisting with evaluation, implementation of needs, monitoring staff schedules, and following daily routines.
• Carries out administrative duties, including observations, forms, reports, and ensuring documentation is accurate and timely.
• Provides leadership and supervision to staff, offering real-time guidance and addressing conflicts with supervisors.
• Assists with staff development through orientation, training, performance monitoring, and ISP planning.
• Ensures safety and compliance by supervising medication administration and crisis management.
• Oversees care of resources and property, maintaining cleanliness and reporting safety concerns.
• Completes required documentation, including incident reports and medical records.

Skills

Leadership

Staff supervision

Conflict de-escalation

Communication

Team coordination

Education

Bachelor's degree in human services

Associate degree or 60 credit hours

Job description

Journey of Hope-LTFC
Shift Supervisor
Reports to: Program Manager
Hours: Full Time position – 40 hours per week
Shifts: Afternoon. Sunday-Thursday or Tuesday-Saturday
HFI Mission Duties
Holy Family Institute (HFI) is a 120-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in two counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.
General Statement Of Duties
The Shift Supervisor assists the Program Manager in performing administrative and supervisory functions, which are necessary for the operation of the Journey of Hope (UC-Unaccompanied Alien Children) LTFC program.
Essential Duties And Responsibilities

• Supports program operations by assisting with evaluation, implementation of needs, monitoring staff schedules, and following daily routines.
• Carries out administrative duties, including observations, consultation forms, reports, and ensuring documentation is completed accurately and on time.
• Provides leadership and supervision to staff, offering real-time guidance, feedback, and addressing conflicts or disciplinary issues in collaboration with supervisors.
• Assists with staff development through orientation, training, performance monitoring, evaluations, and facilitating team and transition meetings.
• Demonstrates strong leadership by maintaining professionalism, promoting teamwork, resolving conflicts constructively, and completing tasks efficiently.
• Ensures a safe, structured, and supportive environment by maintaining appropriate supervision, following behavioral plans (HART Model/ISP), and modeling positive interactions.
• Promotes a family-like environment by supporting daily living activities, respecting cultural/religious backgrounds, and engaging youth in meals and group activities.
• Models and teaches appropriate social and conflict resolution skills while using approved behavioral interventions and crisis management techniques.
• Maintains safety and compliance by supervising medication administration, responding to emergencies, securing hazards, and following all policies and procedures.
• Oversees care of resources and property, including maintaining cleanliness, managing supplies and funds, and reporting maintenance or safety concerns.
• Completes and reviews all required documentation, including incident reports, medical records, and logs, ensuring accuracy and timely submission.
• Supports youth well-being and development by coordinating medical care, assisting with intakes, participating in ISP planning, maintaining confidentiality, and engaging in ongoing training and professional development.
• Completes other duties assigned by supervisor.

Requirements

• Bachelor's Degree in the human service field, or Associate Degree or 60 credit hours from an accredited college or university
• Must have Act 33/34 and FBI clearances.
• Must be at least 21 years of age.
• Ability to passively physically restrain a child if necessary.
• Ability to stay awake for entire working shift.
• Ability to verbally de-escalate children during a crisis situation.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards
• Ability to lift or push a minimum of 20 lbs. by themselves or up to 50 lbs. with the assistant of others.
• Ability to verbally de-escalate children during a crisis situation.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to drive a car or van; must have a valid PA driver’s license.

COMMITMENT TO SOCIAL JUSTICE
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.
Holy Family Institute is an Equal Opportunity Employer