Shift Supervisor

KF; Sioux Falls (SD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Next Day pay

Scholarship opportunities

Meal discount program

Health and Wellness benefits

Tuition assistance via KFC Foundation

Job summary

KFC in Sioux Falls, SD is seeking a Shift Supervisor to lead our team during busy periods. You’ll drive operations, resolve guest concerns, and coach Team Members to uphold KFC’s standards of quality, speed, and friendliness.

You’ll partner with the management team on business initiatives, monitor food safety, manage cash and labor, and ensure a positive guest experience through strong leadership and seamless execution.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years old and able to lift up to 50 lbs.
• Excellent communication and leadership skills.

Responsibilities

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the RGM on Team Member performance.
• Assist with Profit & Loss management by following cash control procedures.
• Oversee proper product preparation, rotation, cooking and holding times.

Skills

Leadership

Communication

Cash handling

Time management

Math skills

Job description

KFC Shift SupervisorAbout the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayEmployee meal discount programScholarship opportunitiesFlexible schedules- day, night and evening shiftsMedical benefitsHealth and Wellness programsPERKS! Discounts on various offersNext Day pay availableKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!