Shift Supervisor

The Society of St. Vincent de Paul - Phoenix; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Society of St. Vincent de Paul - Phoenix is seeking a Shift Supervisor for its shelter/transitional housing program to oversee overnight operations and ensure a safe, welcoming environment for residents.

You will lead a team of Service Coordinators and work with security, case management, and community partners to manage intake/discharge, meals, and incident reporting while maintaining program standards and resident well-being around the clock.

Qualifications

• Experience: Minimum of 1+ year working with vulnerable populations in a shelter or similar environment.
• Education: High school diploma or GED.
• Skills: Strong communication, organizational, and interpersonal skills.
• Technical: Proficiency with Microsoft Office and internet navigation; ability to learn new databases quickly.
• Certification: Current Level One Fingerprint Clearance Card (Washington Street Shelter).
• Physical: Ability to stand, walk, lift up to 50 pounds.

Responsibilities

• Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.
• Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.
• Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.
• Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas.
• Maintain accurate records and logs in appropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.
• Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise.
• Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors.
• Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP’s culture of “Let None Be Lost.”
• Perform other duties as assigned by Supervisor.

Skills

Communication skills

Organizational skills

Interpersonal skills

Leadership

Education

High school diploma or GED

Tools

Microsoft Office

Job description

As aShift Supervisorat St. Vincent de Paul’s shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift—ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast-paced atmosphere while ensuring the well-being of residents around the clock.

Key Responsibilities

• Team Leadership:Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.
• Operational Guidance:Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.
• Crisis Management:Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.
• Operations:Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas.
• Administrative Oversight:Maintain accurate records and logs in appropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.
• Facility Standards:Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol.
• Volunteer Engagement:Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.
• Organizational Alignment:Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP’s culture of “Let None Be Lost.”
• General Duties:Perform otherduties asassigned by Supervisor.

Ideal Candidate:

You are aproactive,quick-thinking, anddependableleader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strongorganizationalandcommunicationskills and a genuinepassionfor supporting vulnerable populations. You are highlyresourceful, capable of multitasking and managing emergencies efficiently to maintain asafe,welcoming, andsupportiveenvironment for both residents and volunteers—even in unexpected or challenging overnight situations.

Requirements:

• Experience:Minimum of 1+year working with vulnerable populations in a shelter or similar environment.
• Education:High school diploma or GED.
• Skills:Strong communication, organizational, and interpersonal skills.
• Technical:Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.
• Certification:CurrentLevel One Fingerprint Clearance Card(Washington Street Shelter)
• Physical:Ability to stand, walk,lift upto 50 pounds, and perform other physical tasks as needed during various shifts.

Shift Supervisor: Level 1

The Level I Supervisor focuses on theimmediate execution of shift operationsand direct supervision of floor staff.

• Team Leadership:Supervise up to 4 Service Coordinators; ensure staff are on task and adhering to SVdP culture.
• Operational Execution:Oversee daily intake/discharge, meal services, and the transition of sleeping areas.
• Crisis Response:Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation.
• Facility Care:Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean-ups.
• Technical Proficiency:Maintain accurate shift logs and incident reports using office software and agency databases.
• Requirements:High School Diploma/GED; 1+yearof experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility).