Shift Supervisor

CVS Health; Palo Alto (CA); On-site; USD 27,827 - 40,914; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching

Employee stock purchase plan

Paid time off

Flexible work schedules

Tuition assistance

Job summary

A leading healthcare provider in Palo Alto is seeking a Shift Supervisor. In this role, you will support store management by leading daily operations, ensuring excellent customer service, and supervising staff. The ideal candidate will have strong communication and analytical skills, with the ability to work flexible hours. Competitive pay range is $20.20 - $29.70, with comprehensive benefits including medical plans and a 401(k). Join us in simplifying healthcare for individuals and communities.

Qualifications

• Ability to work a flexible schedule including early morning, overnight and weekend shifts.
• Experience as a retail supervisor preferred.

Responsibilities

• Lead store staff and manage daily operations in absence of management.
• Assist customers with questions and maintain CVS customer service standards.
• Price and stock merchandise, and manage inventory displays.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Supervision skills

Computer skills

Education

High School diploma or equivalent

Job description

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Responsibilities

1. Management
   • Work effectively with store management and store crews
   • Supervise the store’s crew through assigning, directing and following up of all activities
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture. (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy
   • Maintain customer/patient confidentiality
3. Merchandise/Presentation
   • Price merchandise
   • Stock shelves
   • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
   • Execute the display and maintenance of off-shelf merchandise
   • Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.20 - $29.70

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

• Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

https://jobs.cvshealth.com/us/en/benefits

Note on Application Window

We anticipate the application window for this opening will close on: 03/31/2026

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.