Shift Supervisor

Breaking Ground; New York (NY); On-site; USD 41,000 - 56,000; Full time

Job summary

Breaking Ground is seeking a Shift Supervisor for the South Strand Safe Haven in Lower Manhattan. The role oversees Residential Aide staff, handles scheduling, coordinates with food service and security, and ensures daily services such as meals, laundry, intake, census tracking, and recreational activities are delivered with quality and compliance.

The ideal candidate has supervisory experience, strong communication skills, and a background in serving homeless or disabled populations.

Qualifications

• Minimum two years in a supervisory capacity
• 2

Responsibilities

• Supervise Residential Aide staff for the shift

Skills

Verbal and written communication

Microsoft Office

Case management

Foothold software

Bilingual preferred

Driver’s license

Education

Bachelor's Degree strongly preferred or equivalent experience

Tools

Foothold software

Microsoft Office Suite

Job description

ABOUT US:

We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Located in lower Manhattan, the South Strand Safe Haven is comprised of 106 beds for individuals who are not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs. The South Strand Safe Haven offers an alternative to life on the street: private, safe, clean, and affordable short-term accommodations. On-site case management and clinical services are available to meet the needs of its residents and to help those ready to move into secure permanent housing.

Reporting to the Assistant Director, Operations the Shift Supervisor is responsible for overseeing services provided to clients at SITE. The Shift Supervisor supervises Residential Aides and ensures clients receive high quality daily services including meal services, laundry services, intake and census management, and recreational activities. The Shift Supervisor is responsible for access control, liaising with security, incident prevention and management, and reporting for their shift.

This position has a 35-hour work week, onsite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Residential Aide staff for the shift
• Create bi-weekly schedules and ensure proper coverage at all times
• Assist food service and other vendors as needed
• Liaise with SITE staff and contracted security
• Complete, review, and submit incident reports and other tracking reports
• Review security camera footage
• Oversee CARES bed management procedures
• Manage city and state building inspections and adhere to compliance guidelines
• Manage inspections of residents’ units and ensure the site is in compliance with local health and safety standards
• Work closely with the Program Director and Assistant Program Director to meet residents’ needs and challenges
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Minimum two years in a supervisory capacity preferred
• Bachelor's Degree strongly preferred, or equivalent experience
• Minimum of three years working with homeless or disabled populations preferred
• Demonstrated experience and success in working with diverse individuals and special needs populations
• Trained in CPR and First Aid, Opiate Overdose Prevention, Fire safety Systems, crisis intervention, de-escalation, preferred
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems (F-80) required. Must obtain within the first 30 days of employment
• Solid verbal and written skills
• Proficient with Microsoft Office Suite
• Experience and proficiency with case management and Foothold software
• Bilingual preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred

EOE/M/F/Vet/Disabled