Shift Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Volunteers of America-Greater New York seeks a Shift Supervisor for their transitional family shelter. The role involves supervising staff, ensuring client safety, and coordinating services for families in need. Candidates should have a high school degree and relevant experience, with a focus on communication and customer service skills. Full-time employees enjoy a comprehensive benefits package.

Benefits

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Qualifications

• At least one year of relevant experience preferred.
• Valid state driver's license with a safe driving record preferred.
• Ability to communicate professionally with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Monitor building safety and make scheduled rounds.
• Oversee client participation in daily program activities.

Skills

Communication

Customer Service

Crisis Management

Education

High school degree or GED

Job description

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Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Shift Supervisor

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Paul Hotel Family Shelter is a transitional family shelter where asylum seekers are provided with resources, services, and an opportunity to integrate to a new culture and language. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Location: New York, NY 10001

Minimum Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver's license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
  
  

Certifications that are required within 90 days of hire - VOA will cover the cost:

• CPR/First Aid
• Front Handler's Safety Certification
  
  

Shift Supervisor Principal Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
  
  

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
  
  

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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