Shift Supervisor

SSP Deutschland GmbH; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

SSP America at LaGuardia Airport is seeking a Shift Supervisor to lead restaurant teams and ensure exceptional guest service in a fast-paced setting.

You will coach staff, uphold performance standards, and foster a positive team culture while managing daily operations on site. Coffee experience is highly preferred for this role.

Qualifications

• 1+ years of experience supervising in a full-service restaurant or similar food service environment.
• Coffee shop or barista experience is highly preferred.
• Strong leadership and coaching abilities.
• Ability to deliver warm, friendly, and respectful service to every guest.

Responsibilities

• Lead shifts with confidence and ensure operational standards are met.
• Provide coaching, support, and direction to team members.
• Deliver warm, friendly, and respectful service to every guest.
• Foster a strong team culture.

Skills

Leadership

Coaching

Customer service

Teamwork

Communication

Job description

SSP America operates a wide variety of popular restaurants across LaGuardia Airport, including Beecher's Handmade Cheese, Brooklyn Diner, Dunkin' Donuts, Mi Casa Cantina, Bar 212, Mulberry Street, & many more!

Our Shift Supervisors play a key role in ensuring every guest enjoys exceptional service and every team member is taken care of. This role is the first step into management at SSP America, and we are looking for a motivated, reliable, people-driven leader who thrives in a fast-paced setting.

What You'll Do

• Lead shifts with confidence and ensure operational standards are consistently met
• Provide coaching, support, and direction to team members
• Deliver warm, friendly, and respectful service to every guest
• Foster a strong team culture

If you're ready to take the next step into a leadership role, join a company that values growth, teamwork, and great hospitality.

Must have 1+ years of experience supervising in a full-service restaurant or similar food service environment.

Because many of our locations serve hot, cold, and specialty coffee beverages, prior coffee shop or barista experience is also highly preferred.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here:https://tinyurl.com/yc3dwnhp