Shift Supervisor

Carlisle Corporation; Louisiana (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Carlisle Corporation in Winnsboro, LA is seeking a Shift Supervisor to oversee operational activities during non-service hours. The ideal candidate will supervise crew members, monitor service quality, and assist in training while ensuring compliance with operational procedures.

With a requirement of at least 1 year of restaurant experience and a high school diploma, this full-time position averages 32 hours or more per week. A positive customer service attitude and thorough knowledge of operational standards are essential.

Qualifications

• Thorough knowledge of Wendy's Operational Procedures and Standards.
• Must be at least 18 years of age.
• At least 1 year of experience in the restaurant industry.

Responsibilities

• Supervises operational activities during non-service hours.
• Monitors product quality and service times.
• Assists in training and performance management.

Skills

Supervision

Customer service

Operational standards knowledge

Training skills

Education

High School graduate or equivalent

Job description

## Shift SupervisorApplylocations: Winnsborotime type: Full timeposted on: Posted Todayjob requisition id: R126698Winnsboro, LA**Statement of Purpose:**STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”**ACCOUNTABILITIES**:SupervisionSupervises open and close activities during non-service hours. Provides "work direction" to crew members. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.Q.S.C. StandardsMonitors product quality and takes corrective action where necessary. Follows store cleaning plan. Monitors positional and service line organization. Monitors service times and determines efficiency. Exhibits positive customer service attitude at all times.ControlsFollows flowcharts, prep projections and "build-to" charts. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. Follows store plans as set by the unit manager. Controls food cost by minimizing waste.Training and Performance ManagementAssists in training and cross-training of positional skills, as directed by the unit manager.Policies and ProceduresFollows all procedures in the Operational Procedures Manual. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. Adheres to cash control and banking policies, knows register procedures. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury. Ensures dress policy is followed at all times. Follows all maintenance procedures and Preventative Maintenance Schedule duties.Employee RelationsUses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.**EMPLOYMENT STANDARDS**:KnowledgeThorough knowledge of Wendy's Operational Procedures and Standards.EducationHigh School graduate or equivalent educational certificate.ExperienceAt least 1 year of experience in the restaurant industry.Age RequirementMust be at least 18 years of age.Minimum Hours RequirementThis position is expected to maintain an average of 32 hours or more per week over a calendar year.