Shift Supervisor

Carlisle Corporation; Flowood (MS); On-site; USD 16,531 - 20,664; Full time

Job summary

Wendy's in Flowood, MS is seeking a Shift Supervisor to oversee operations during non-service hours and assist management during service hours. You will direct crew, monitor quality, and ensure safety, cash control, and dress code adherence.

The role requires at least 1 year in restaurant work, a high school diploma, and the ability to average 32+ hours weekly. You will train staff, enforce procedures, and support the unit manager in maintaining efficiency and customer service.

Qualifications

• High School diploma or equivalent.
• At least 1 year of restaurant industry experience.
• Must be at least 18 years of age.
• Average of 32 hours per week over a calendar year.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides work direction to crew members.
• Addresses performance problems and refers to unit manager for discipline if needed.
• Monitors product quality and maintains cleanliness and organization.
• Controls food costs by minimizing waste and follows cash handling procedures.
• Assists in training and cross-training of positional skills as directed by the unit manager.
• Follows safety and security policies, dress policy, and maintenance procedures.

Skills

Supervision

Customer service

Shift leadership

Safety compliance

Education

High School graduate or equivalent

Job description

## Shift SupervisorApplylocations: Brandontime type: Full timeposted on: Posted Todayjob requisition id: R132912Flowood, MS**Statement of Purpose:**STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”**ACCOUNTABILITIES**:SupervisionSupervises open and close activities during non-service hours. Provides "work direction" to crew members. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.Q.S.C. StandardsMonitors product quality and takes corrective action where necessary. Follows store cleaning plan. Monitors positional and service line organization. Monitors service times and determines efficiency. Exhibits positive customer service attitude at all times.ControlsFollows flowcharts, prep projections and "build-to" charts. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. Follows store plans as set by the unit manager. Controls food cost by minimizing waste.Training and Performance ManagementAssists in training and cross-training of positional skills, as directed by the unit manager.Policies and ProceduresFollows all procedures in the Operational Procedures Manual. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. Adheres to cash control and banking policies, knows register procedures. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury. Ensures dress policy is followed at all times. Follows all maintenance procedures and Preventative Maintenance Schedule duties.Employee RelationsUses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.**EMPLOYMENT STANDARDS**:KnowledgeThorough knowledge of Wendy's Operational Procedures and Standards.EducationHigh School graduate or equivalent educational certificate.ExperienceAt least 1 year of experience in the restaurant industry.Age RequirementMust be at least 18 years of age.Minimum Hours RequirementThis position is expected to maintain an average of 32 hours or more per week over a calendar year.