Shift Supervisor

The Coffee Bean and Tea Leaf Town Center; Las Vegas (NV); On-site; USD 15,000 - 21,000; Part time

Job summary

The Shift Supervisor at The Coffee Bean and Tea Leaf Town Center in Las Vegas is responsible for supervising Team Members to maintain high service standards and product quality. In the absence of the Store Manager, you will enforce procedures and represent the brand professionally.

You will support store promotions, handle customer inquiries, assist with ordering and inventory, and train new staff while upholding company culture and safety guidelines.

Qualifications

• Excellent verbal and written communication skills.
• Well organized and detail oriented, with accuracy in cash handling.
• Experience in retail and ability to work nights, weekends and holidays.
• Overtime availability as required to support store needs.
• Supervisory experience in a specialty store or food setting preferred.

Responsibilities

• Supervise team members to maintain service and product quality.
• Assist Store Manager and Assistant Manager in promotions and store operations.
• Respond proactively to customer service issues and inquiries.
• Handle customer emails/phone calls and provide directions and orders.
• Order coffee, bakery items and supplies as needed.
• Perform opening/closing duties and complete daily reports.

Skills

Verbal/written skills

Organization

Cash handling

Overtime available

Retail experience

Education

High School Diploma or GED

Retail experience (1 year)

Job description

Job DetailsJob Location: The Coffee Bean and Tea Leaf Town Center 215 6013 - Las Vegas, NV 89135Position Type: Part TimeSalary Range: $11.25 - $15.50 HourlyJob Summary:

The Shift Supervisor is responsible for the supervision of Team Members in maintaining the quality of service and product. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent the company in a professional manner

Essential Job Functions; include but not limited to:

• Assist in supervising a profitable store and creating sales volume growth
• Assist Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
• Responds pro-actively to prevent and resolve customer service situations
• Answer email and telephone call in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
• Responsible for ordering coffee, bakes goods and supplies when needed
• Maintain efficient, friendly service standards

Store Operations

• Maintain acceptable amounts of products, baked goods and supplies for orders
• Distributes weekly shipments appropriately
• Completes Daily Reports as assigned
• Performs opening and closing duties
• Reports potential safety hazards and all employee accidents to Store Manager or Assistant Manager and completes personnel forms when necessary
• Informs the Store Manager or Assistant Manager of any operational inconsistencies

Employee Development

• Perpetuates company philosophy and culture
• Delegate duties as necessary
• Assist in the training of new employees
• Motivate staff to maintain quality and consistent product
• Assists Store Manager and Assistant Manager in educating staff members on all products and services

Product Knowledge

• Ensure that all customers are educated on our products and services
• Consistently maintain the highest quality product standards
• Follow all company drink recipes and procedures
• Oversee drink making and participates in the re-certification process, monthly under management discretion

Visual Presentation

• Assist in maintaining a clean, well-merchandised store
• Assist in following visual presentation plans and standards
• Maintains positive company morale
• Maintains store as if the Store Manager and/or Assistant Manager were present

QualificationsQualifications:

• Excellent Verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Work overtime, as needed, to perform duties and responsibilities.
• Work nights, weekends and holidays.
• Minimum one-year retail experience.
• Supervisory position in a specialty store or food establishment preferred.
• Excellent Verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Ability to work nights, weekends and holidays.
• Ability to learn and fulfill the above requirements of job description.
• Minimum high school diploma or equivalent.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Intermittent periods of sitting at a desk and working on a computer
• Able to lift at least but not limited to 50 pounds and if more must be with assistance
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Education and Required Experience:

• High School Diploma or GED
• Minimum 1-year retail experience
• Supervisory position in a specialty store or food establishment preferred

The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.

Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.

https://www.levrg.com/