Shift Supervisor

Landed; El Segundo (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Tender Greens seeks a Shift Supervisor in El Segundo, CA to assist the General Manager and Executive Kitchen Manager in daily front and back of house operations. This non-exempt role ensures all front/back of house positions are covered and staff are trained to Tender Greens standards.

You will lead with guest-first service, enforce safety, aid training, roll out menu changes, set up service stations, and help manage day-to-day operations and complaints when leadership is absent.

Qualifications

• Prior restaurant experience required.
• Demonstrated leadership, coaching and motivating a team.
• Solid base knowledge of culinary technique and its practical application.
• Able to work in a fast-paced, high-stress environment.
• Customer service focused and solution oriented.
• Flexibility to work varied shifts including nights and weekends.

Responsibilities

• Exemplify exceptional guest service and foster an uplifting environment.
• Help enforce safe work behaviors and safety standards.
• Assist GM in training front-of-house team to policy.
• Assist EK M in training kitchen team via certification process.
• Roll out limited time menu offers and recipe changes.
• Assist in setting up stations for service (Salad, Grill, Carve, etc.).
• Advise GM/EKM on employee-related issues.
• Oversee day-to-day team training activities.
• Review FOH training checklists and certifications.
• Participate in line checks, tastings, and pre-shift meetings.
• Support food safety and adherence to standards in line checks.
• Report injuries to GM/EKM and follow protocol.
• Participate in safety training and LMS signoffs.
• Handle guest complaints when GM/EKM are unavailable.
• Assist opening/closing of the restaurant per schedule.
• Support POS functions (Aloha & Olo) per policy.
• Enter nightly notes and sales into purchase tracker.
• Take catering orders and ensure on-time fulfillment.
• Assist Health Department visits when GM/EKM absent.
• Perform other duties to ensure restaurant standards.
• Assist in ordering food items including groceries, meat, fish.

Skills

Leadership

Coaching

Team motivation

Customer service

Bilingual Spanish/English

Education

Food Safety Manager certification

Job description

Reports to: General Manager

Direct Reports: None

Job Summary: Our Shift Supervisor is responsible for assisting the General Manager and Executive Kitchen Manager in the daily front and back of house restaurant operations and guiding the front and back of house team members. It is the expectation that the Shift Supervisor is fully certified in all front and back of house positions. This is a non-exempt position.

As a Shift Supervisor, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience as well as:

• Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment
• Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe workplace
• Assisting the GM in training front of house team members to achieve established policies and procedures
• Assisting the Executive Kitchen Manager in the training of kitchen team members using the certification process
• Assisting in the rollout of limited time menu offers or new menu items and recipe changes
• Assisting in executing the setup of Salad, Grill, Carve, Cashier, Prep, Dish, Bus, etc. stations for service
• Advising Executive Kitchen Manager and General Manager of any employee related issues
• Assisting in day-to-day practices related to the team including initial and ongoing training
• Reviewing and guiding the completion of Front of House team members training checklist and certification using Tender Greens Training Certification Process
• Assisting in morning and evening line checks, food tastings and pre-shift meetings
• Participating in food safety and line checks to ensure food standards are met and executed safely
• Communicating team member and guest injuries are reported to the GM and EKM at the time of injury and proper Tender Greens protocols are followed when GM and KM are not present
• Participates and assisting in employee safety training and LMS signoffs and meeting safety standards
• Participating in handling guest complaints that happen during their shift when a GM and EKM is not present
• Assisting with the opening and/or closing of the restaurant depending on schedule
• Assist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted according to policy such as comps & re-opening/ reprinting checks, conducting same day refunds, and doing a system refresh
• Conducting nightly notes and entering sales into the purchase tracker
• Taking catering orders and/or verifying catering orders are fulfilled accurately and on time before handing over to guest or third-party delivery
• Assisting in overseeing Health Department visits when GM and EKM are not present
• Supporting operations by performing any other duties as assigned to ensure the restaurant is producing to standards
• Assisting in the ordering of food items including grocery, meat, fish
• All other duties as assigned

Qualification Requirements for this position are:

• Prior kitchen and FOH experience
• Demonstrated leadership skills, including coaching, and motivating a team
• Solid base knowledge of culinary technique and its practical application
• Must enjoy and be able to succeed in a fast-paced and high stress work environment
• Customer service focused and solution oriented
• Ability to work a flexible schedule based on restaurant needs
• Commitment to continuing culinary development in both technique and perspective
• Ongoing current Food Safety Manager certification
• Bilingual Spanish/English is a plus

Physical, cognitive, social, and environmental requirements include:

• Must be able to lift items through full range weighing up to 50 lbs. on a regular and continuing basis
• Repetitive forward bend of head/neck
• Some bending/kneeling/stooping/twisting/reaching required
• Some repetitive motion and force required
• Must be able to stand/walk for long periods of time (not all at one time)
• Must be able to work in a hot kitchen environment
• Sight, speech and hearing necessary to communicate with Team Members, Vendors and Guests
• Sight and good sensation are necessary to prevent burning oneself while in the kitchen areas
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
• Hours: Must be available to work varied shifts including nights and weekends

Qualification Requirements for this position are:

• Prior restaurant experience required
• Demonstrated leadership skills, including coaching, and motivating a team
• Strong ability to communicate with a positive and outgoing personality
• Customer service focused and solution oriented
• Must enjoy and be able to succeed in a fast-paced and high stress work environment
• Ability to work a flexible schedule based on restaurant needs