Shift Supervisor

CVS Health; Cudahy (WI); On-site; USD 22,730 - 33,062; Full time

Job summary

CVS Health in Wisconsin is seeking a full-time Shift Supervisor to support store management in driving store execution and customer service excellence. You will lead staff when managers are absent and ensure opening and closing procedures are completed accurately.

Responsibilities include supervising crew, merchandising, pricing, stock, and maintaining displays, while promoting a positive CVS customer experience.

Qualifications

• Deductive reasoning ability and analytical thinking.
• Strong communication and supervision skills.
• Flexible scheduling including early mornings, overnights and weekends; able to work overtime and handle urgent issues as they arise.

Responsibilities

• Supervise store crews by directing and following up on all activities.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems and complaints; promote CVS customer service culture.
• Maintain a positive shopping experience for CVS customers and protect confidentiality.
• Price merchandise, stock shelves, and manage displays and inventories; reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexibility

Education

High School Diploma or equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$16.50 - $24.00 (base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls)

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families, including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.