Shift Supervisor

Jack's Coffee; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Jack's Coffee is seeking a Shift Supervisor to lead day-to-day operations across our cafés. This hands-on leadership role requires proven supervisory experience, hospitality instincts, and the ability to run a fast-paced café smoothly.

The role includes leading shifts, supporting baristas, maintaining standards, and safeguarding the guest experience. You will ensure cleanliness, stock, and readiness for business, acting as manager on duty during shifts.

Qualifications

• Previous supervisor/leadership experience in hospitality or cafe settings.
• Strong communication and problem-solving skills.
• Ability to lead a team and uphold standards during busy service.
• Comfort with cash handling and bank deposits.
• Experience with inventory counts and product ordering.
• Willingness to learn and execute latte art.
• Ability to dial in and maintain espresso quality.
• Sense of urgency and ownership.
• Availability for mornings, weekends, holidays, and peak periods.

Responsibilities

• Lead daily shifts with urgency, maintain service flow and guest experience.
• Open and close cafe; manage keys, alarms, and cash handling.
• Oversee cash procedures and end-of-day deposits.
• Coach team members and uphold drink standards and service expectations.
• Manage inventory counts, ordering, and waste reduction.
• Maintain cafe cleanliness, safety, and overall hospitality quality.
• Troubleshoot basic facilities and equipment issues.
• Support the team in producing excellent drinks and espresso quality.
• Protect the guest experience and resolve issues professionally.

Skills

Supervisory experience

Leadership

Cash handling

Inventory management

Espresso standards

Latte art

Strong communication

Problem solving

Job description

Jack's Coffee is hiring a Shift Supervisor to help lead the day-to-day operations of our cafés. This is a hands-on leadership role for someone with proven supervisor experience, strong hospitality instincts, and the ability to keep a fast-paced café running smoothly.

The Shift Supervisor is responsible for leading scheduled shifts, supporting baristas, maintaining service standards, protecting the guest experience, and making sure the café is clean, stocked, organized, and ready for business. This person acts as the manager on duty during scheduled shifts and is trusted to make sound decisions on the floor.

Responsibilities:

Lead Daily Shifts

Run each scheduled shift with urgency, professionalism, and attention to detail. Position the team effectively, manage breaks, keep service moving, and make sure guests receive a consistently great Jack's Coffee experience.

Act as Key Holder

Open and close the café according to company standards. Maintain responsibility for keys, alarms, cash handling, security procedures, and overall café readiness.

Manage Cash and Bank Deposits

Oversee cash handling during the shift, complete end-of-day cash procedures, verify register accuracy, and make bank deposits as assigned.

Support and Hold the Team Accountable

Coach team members in real time, reinforce drink standards and service expectations, and help maintain a positive and productive work environment. Deliver corrective actions when needed in partnership with café leadership and operations.

Manage Inventory and Ordering

Conduct weekly inventory counts, monitor product levels, identify shortages, and place product orders according to café needs and company guidelines. Help maintain proper pars, reduce waste, and keep the café fully stocked for service.

Maintain Café Standards

Protect standards across cleanliness, organization, food safety, product quality, merchandising, speed of service, and guest hospitality. Ensure checklists are completed and the café is ready for each daypart.

Troubleshoot Facilities and Equipment Issues

Identify and troubleshoot basic facilities, equipment, and maintenance issues. Communicate problems clearly, elevate urgent issues, and follow up to make sure solutions are completed.

Deliver Great Coffee

Support the team in preparing excellent drinks, including properly dialed-in espresso and consistent milk steaming. Latte art can be taught, but it will be required as part of the role. Shift Supervisors are expected to learn, practice, and uphold Jack's Coffee drink standards.

Protect the Guest Experience

Set the tone for warm, fast, and consistent hospitality. Resolve guest issues professionally and make decisions that protect both the guest experience and the business.

Requirements:

Previous supervisor, shift lead, key holder, assistant manager, or café leadership experience is required.

The ideal candidate is dependable, organized, confident on the floor, and comfortable leading a team in a busy hospitality environment.

Required qualifications include:

• Previous supervisory experience in café, restaurant, retail, or hospitality
• Strong communication and problem-solving skills
• Ability to lead a team and hold standards during busy service
• Comfort with cash handling and bank deposits
• Experience with inventory counts and product ordering
• Willingness to learn and execute latte art
• Ability to dial in and maintain great espresso standards
• Strong sense of urgency and ownership
• Availability to work mornings, weekends, holidays, and peak business periods as needed
• A positive, team-first attitude

What Success Looks Like:

A successful Shift Supervisor at Jack's Coffee keeps the café running smoothly, supports the team, protects standards, and takes ownership of the details. They are proactive, reliable, and trusted to run the business when senior leadership is not present.

This role is an important leadership position within the café and a strong growth opportunity for someone looking to continue building a career in coffee, hospitality, and operations. As Jack's continues to evolve, we are focused on building a stronger culture of accountability, hospitality, quality, and teamwork. In this role, we will help you develop your leadership skills, strengthen your operational experience, and grow into someone who can confidently lead a team and help shape the next chapter of Jack's.