Shift Supervisor

Do-Rite Donuts - Willis Tower; Chicago (IL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Restaurant Discounts

Mental Health & Wellness Support

Paid Vacation

Medical Insurance

Dental Insurance

Life Insurance

Domestic Partner Benefits

401(k)

Job summary

Do-Rite Donuts - Willis Tower is hiring Hourly FOH Supervisors to lead front-of-house shifts, manage POS and timekeeping, and uphold our guest-first culture. You will supervise FOH teams, ensure smooth daily operations, and support management with training and scheduling.

The role requires strong leadership, excellent communication, and a commitment to service quality in a fast casual setting. This position is on-site in Chicago, with varied shifts and weekends as needed.

Qualifications

• Experience supervising front-of-house teams.
• Familiarity with point-of-sale and timekeeping functions.
• Ability to deliver an exceptional guest and employee experience.
• Strong leadership and communication skills.

Responsibilities

• Supervise FOH teams during shifts, assign tasks, monitor staffing, and manage breaks and floor coverage.
• Provide guidance to hourly employees and support management.
• Respond to guest and employee needs promptly and professionally.
• Back up FOH and BOH as needed and ensure safety and sanitation standards.

Skills

FOH supervision

POS & timekeeping

Guest experience

Team leadership

Tools

POS system

Job description

We’re hiring people to join our team as HOURLY FOH SUPERVISORS!

A Few of Our Hourly FOH SupervisorBenefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Do-Rite Donuts & Chicken is a Chef-owned stop in Chicago known for hand-crafted artisan donuts, tasty chicken sandwiches, and scrambled-to-order breakfast sandwiches. We proudly serve eye-opening Dark Matter Coffee, which is ethically sourced and Chicago roasted.
The culinary mantra at Do-Rite is focused on 3 points: made in-house, small batch, and FRESH. ALL. DAY.
We believe in people. We believe in treating our guests and staff well.
EOE. We participate in E-Verify / Participamos en E-Verify

HOURLY FOH SUPERVISOR JOB DESCRIPTION

The Hourly Supervisor will assist in running the shift including but not limited to opening and closing responsibilities with access to point of sale (POS) and timekeeping functions; they will also consistently deliver an exceptional guest and employee experience while fostering our Culture of Caring. In some fast casual restaurants, participation in scheduling and food and supply ordering may be included. Also achieves and maintains level of excellence in all functions outlined in FOH hourly team job descriptions, and performs job functions as needed.

Essential Functions

• Supervise FOH teams to perform smooth and efficient daily shifts, ensuring an exceptional guest and employee experience, including but not limited to opening and closing shifts; assigning, approving and checking out side work, point of sale (POS) and timekeeping supervisory functions; recommending continuous improvements to processes and procedures; monitoring staffing levels and performing appropriate cuts to support business levels, assigning and covering breaks, and making appropriate adjustments to floor maps throughout shifts
• Provide supervision and guidance to and support the management team’s leadership of the hourly employees while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedback
• Proficiently perform functions of the teams they supervise and provide active back-up support when business needs require
• Supervise BOH hourly employees’ performance and responsibilities (including side work, checklists and sanitation/safety guidelines and procedures) and perform related walk-throughs
• Balance, pare and maintain security of all cash banks
• Support management team’s responsibilities for pre-shift and other employee meetings
• Assist the management team with the training, development and retention of team members and refer all employee issues directly to the management team
• Assist in partnering with General Manager to ensure repair and maintenance needs are addressed
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Assistthe management team with monitoring and ensuring thatthe restaurant and team complywith all Company and restaurant policies and procedures as well as all legal and regulatory requirements, including but not limited to safety and sanitation regulations and alcohol management.
• Support management team as needed in performing inventories of food, beverage and restaurant supplies and tracking high cost items; placing food, beverage and restaurant supply orders; and accepting and inspecting deliveries
• Assign, follow, communicate and supervise VIP procedures
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Monitor repair and maintenance needs and communicate them to management team
• Proficiently use and operate all necessary tools and equipment
• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Organize and conduct periodic informational seminars for employees
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed