Shift Supervisor

Nexus-Family-Healing; Baltimore (MD); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Tuition assistance

401k match

Life insurance

Disability insurance

Professional development

Job summary

Nexus Family Healing is seeking a Shift Supervisor for our Baltimore, MD location. You will lead direct care staff, oversee daily operations, and ensure a safe and therapeutic environment for residents.

You will supervise, mentor staff, handle crisis interventions, and support treatment plans while promoting a diverse, inclusive workplace. This is a hands-on leadership role with growth opportunities within a mission-driven setting.

Qualifications

• Requires an Associate’s Degree or an equivalency in credits.
• Requires 2 years full-time experience in residential care.
• Must be at least 21 years old.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements.
• All client-facing employees must complete Safe Crisis Management training and pass a CJIS background check.

Responsibilities

• Lead daily program operations, ensuring safety of residents, staff, and the facility.
• Provide leadership to direct care staff with adequate coverage and policy adherence.
• Respond to incidents and emergencies using therapeutic intervention and de-escalation; complete required documentation.
• Maintain a safe, positive, therapeutic environment with health, safety, confidentiality standards.
• Train, coach, and support staff development including onboarding and feedback.
• Collaborate with treatment teams to support resident treatment plans and monitor well-being.
• Maintain accurate records including incident reports, resident files, and shift communications.
• Participate in staff meetings, training, and quality improvement initiatives.
• Perform other related duties as assigned.

Education

Associate’s Degree or equivalent

Job description

Description

Nexus Family Healing is looking to hire a dynamic Shift Supervisor for our Baltimore, MD location!

Lead a dedicated team of direct care professionals in creating a safe, supportive, and therapeutic environment for residents. As a Shift Supervisor, you will provide hands‑on leadership, oversee daily program operations, mentor staff, and play a vital role in crisis intervention, resident care, and treatment plan support. This is an opportunity to make a meaningful impact while developing your leadership skills in a collaborative, mission‑driven setting.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule/Location/Pay:

• 1301 Woodbourne Ave, Baltimore, MD
• Salary Range - $24.00 - $25.00 per hour
• Full Time - On-site opportunity- Sunday - Wednesday - 7:00am - 3:30pm

Nexus’ Comprehensive Benefits Include:

• Guaranteed salary, schedule, PTO, and health benefits!
• Guaranteed case load and positive impact on youth who need us the most
• Therapist Flexible Scheduling - based on client & family needs
• Four weeks paid time off (PTO) in the first year of employment
• Additional 8 Floating Holidays
• Comprehensive clinical and inter-department support - you don't have to do everything yourself!
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• Clinical Professional Development
  • Company sponsored Clinical license renewal expense
  • Company sponsored continuing education training
  • Company sponsored supervision
  • Receive professional training
  • Maintain membership with a professional association
• And much more!

Position Summary

Provide leadership to direct care professionals and ensure the safety of residents and staff during the shift.

Primary responsibilities

• Supervise daily program operations, ensuring the safety and security of residents, staff, and the facility.
• Provide leadership and direction to direct care staff, ensuring adequate coverage, resident supervision, and adherence to policies and procedures.
• Respond to resident incidents, crises, and emergencies using therapeutic intervention and de‑escalation techniques; complete required documentation and reporting.
• Maintain a safe, positive, and therapeutic environment by ensuring compliance with health, safety, medication, and confidentiality standards.
• Train, coach, and support staff development, including onboarding, performance feedback, and professional growth.
• Collaborate with treatment teams to support resident treatment plans, monitor resident well-being, and communicate concerns requiring intervention.
• Maintain accurate records and documentation, including incident reports, resident files, and shift communications.
• Participate in staff meetings, training, and ongoing quality improvement initiatives.
• Perform other related duties as assigned.

Requirements

Required Education and Licensure

• Requires an Associate’s Degree or an equivalency in credits.
• Requires 2 years full‑time experience in residential care.
• Must be at least 21 years of age.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements
• All client-facing employees must successfully participate and complete a Safe Crisis Management behavior intervention method exam and training.
• Must successfully pass a CJIS background check.

Preferred Education and Experience

• Prefer 1-year supervisory experience.

Physical Demands

• Must be able to assist staff in physical interventions and restraints of residents.
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Must be able to stand and walk for extended periods of time (2-4 hours).
• Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within a residential treatment facility.

Commitment to Diversity, Equity, & Inclusion

At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer.

ICARE Values & Behavioral Competencies

• Innovation: Leading the way and implementing creative, cutting‑edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.