Shift Operations Lead

Applebee's; Springfield (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid training

Complimentary meals

Daily pay option

Job summary

Workstream is looking for a dedicated Shift Leader in Springfield, IL to manage daily restaurant operations at Arby's. This role requires at least one year of experience in a Quick Service Restaurant and emphasizes team leadership and exceptional customer service. Key responsibilities include supporting management and training staff, with positive conflict resolution skills and effective communication being essential. Benefits include competitive compensation, paid training, and advancement opportunities.

Qualifications

• Minimum of 1 year of experience in the Quick Service Restaurant (QSR) industry.
• Preferred High School Diploma or GED.
• ServSafe certification is preferred.
• Availability to work evenings, holidays, and weekends.
• Ability to lead a team and resolve conflicts positively.

Responsibilities

• Support the General and Assistant Manager in daily restaurant operations.
• Ensure smooth operation of each shift.
• Assist team members through performance and training initiatives.
• Provide exceptional customer service.

Skills

Team leadership

Conflict resolution

Customer service

Written communication

Verbal communication

Education

High School Diploma or GED

Tools

POS system familiarity

Job description

Be a part of what we are building here at Arby's.

At Arby’s, we are guided by our six core values: Dream Big, Work Hard, Get it Done, Play Fair, Have Fun, and Make a Difference. We welcome you to the opportunity to help us cultivate an environment and culture where our team members can develop and flourish.

Job Description

Our Shift Leaders are key to operating our restaurants daily. You will help support the General and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Communicate clearly with employees, guests, vendors, and leadership teams
• Recognition and growth- we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Eligible employees receive access to supplemental health care benefits at no cost through Elysian, supporting overall health, wellness, and peace of mind
• Paid Training – we aim to set you up for success!
• Early Wage Access– Access your earnings before payday
• No-cost perk program providing employees with exclusive savings on retail, travel, dining, entertainment, and essential services, designed to support financial wellness.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you!

3300 S. 6th St. Frontage Rd, Springfield, IL, 62703