Shift Managers

McDonald's; Swanton (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

McDonald’s is seeking a Swing Manager to supervise daily restaurant operations during assigned shifts, ensuring safety, quality, and brand standards across drive-thru, counter, kiosk, and mobile order channels.

The role emphasizes leadership of the shift team, coaching crew, and maintaining a welcoming, efficient dining environment while upholding fast, accurate service and strong guest experiences.

Qualifications

• Must have strong leadership abilities to guide crew members during busy shifts.
• Proven experience in fast-paced customer service environments.
• Ability to communicate clearly with staff and management at all times.
• Familiarity with cash handling procedures and basic reporting.

Responsibilities

• Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure fast, friendly, and accurate service.
• Enforce food safety procedures and cleanliness standards; ensure proper hygiene and temperature controls are followed.
• Provide corrective action when standards are not met and document incidents for follow-up.
• Train and coach crew to improve performance and adherence to brand standards.
• Communicate shift performance, staffing needs, equipment issues, and guest concerns to the General Manager.
• Create a positive work environment that fosters teamwork and accountability.

Skills

Leadership

Shift Management

Customer Service

Communication

Training & Coaching

Cash Handling

Job description

Overview

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Ensure food safety and operational compliance by enforcing food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conduct travel paths, ensure critical control points are followed, and take immediate corrective action when standards are not met.
• Provide financial stewardship by managing labor deployment to support sales volume while controlling costs, monitoring waste, completing product counts as required, and protecting company assets by following cash-handling and security procedures.
• Lead, train, and coach crew members on procedures, service behaviors, and brand standards. Provide real-time feedback, recognize strong performance, and address performance gaps constructively.
• Help create a positive work environment that promotes teamwork, accountability, and respect.
• Communicate effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns. Document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Impact and Focus

As the shift’s operational leader, balance people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment.