Shift Manager - Slots FT

Bally's Corporation; Atlantic City (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

Bally's Corporation seeks a dedicated supervisor for slot operations in Atlantic City. You will lead a diverse team, train new staff, and ensure exceptional guest service while enforcing state regulations and internal controls. You will also manage scheduling, performance reviews, and ongoing coaching to sustain efficient operations.

The role emphasizes capturing efficient processes, improving service, and maintaining high energy with a strong emphasis on guest satisfaction.

Qualifications

• Experience managing a large staff and coordinating with management.
• Proven ability to coach, train and evaluate staff performance.
• Strong customer service orientation and guest interaction skills.
• Three to five years of supervisory experience is required.

Responsibilities

• Develop and maintain rapport with slot players and handle escalated concerns.
• Observe and supervise hand-paid jackpots and ensure accuracy.
• Coordinate with Security and other departments to ensure guest service.
• Train new employees and retrain existing staff; evaluate training effectiveness.
• Ensure compliance with state regulations and internal controls in slot operations.

Skills

Customer service

Team leadership

Coaching & training

Communication

Problem solving

Education

College preferred

Tools

Microsoft Office

WRG

Job description

Responsibilities

• When functioning as a supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.
• Observes, supervises, and countersigns hand-paid jackpots when required.
• Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners.
• Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.
• Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
• Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees' activities.
• Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
• When not functioning as the Supervisor, assists the Manager with recommending proper staffing levels and approving scheduling.
• Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
• Ensures maximum productivity, and a smoothly run operation.
• Ensures facilities and equipment are available and functioning.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Other duties as assigned.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Target Salary Range

• $60,000 Annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Qualifications

Experience

• Experience with Microsoft office, WRG and other industry related software. (preferred)
• Experience in the management of a large staff and exposure to senior management helpful. (preferred)
• Previous cashiering experience or related areas preferred. (preferred)
• Three to five years supervisory experience required (required)
• College preferred. (preferred)

Licenses & Certifications

• NJ Key License (preferred)

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.