SHIFT MANAGER SECURITY

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Hollywood Casino Columbus is seeking a Security Supervisor to lead security operations, overseeing the casino floor, landing areas and parking lots while coordinating with management on incident response.

The ideal candidate has an outgoing, energetic attitude, strong guest-hosting skills, and the ability to manage schedules and train new team members. Must meet age, education and regulatory requirements in a fast-paced environment.

Qualifications

• Outgoing, energetic and enthusiastic attitude.
• Ability to engage guests and create positive experiences.
• Ability to interpret instructions and work under regulatory guidelines.

Responsibilities

• Oversee security operations on casino property, landing areas and parking lots.
• Provide work direction for Security Officers and manage rosters.
• Review security reports and escalate incidents per policy.
• Conduct training, interviews and onboarding of new team members.
• Ensure compliance with internal controls and state gaming board regulations.
• Handle emergencies, disorderly patrons and safety drills.

Skills

Outgoing attitude

Guest hosting

Communication

Leadership

Education

Associate's degree

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co‑workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events - Oversee all security operations. includes security on the casino, landing areas, and in parking lots as well as off site facilities.
• Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
• Provide work direction for Security Officers.
• Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.
• Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
• Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
• Assist casino management in case of trouble at gaming tables. Conduct required safety and emergency equipment checks and safety drills.
• -Review security reports. - Forwards reports to appropriate location.
• investigates violations of company policies and procedures and gaming laws; writes detailed reports.
• Testifies in court on behalf of Hollywood Casino Columbus and state gaming boards.
• Acts as interdepartmental liaison during his/her shift.
• Excludes patrons from state gaming board property when appropriate.
• Interview, select and train new team members.
• Review, adjust and administer working schedules of team members.
• Assign and apportion work to be done among team members
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
• Supervise and manage the work processes or procedures of team members.
• Conduct individual or group pre‑shift meetings with team members and provide daily positive feedback.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Address and manage complaints, grievances or concerns from team members. - Effectively use, administer and manage rewards and recognition for front line team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner
• .Develop, maintain and manage training programs.
• Handle customer complaints and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Effectively manage departmental expenses.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Protect and preserve assets of the company
• Understand and adhere to all bargaining unit agreements
• Meet grooming and appearance requirements.
• Meet attendance guidelines. - Comply with all reasonable requests made by management.

Requirements

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Associate's degree from two-year college or university; or two years related experience and/or training
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces
• Must be a minimum of 21 years of age