Shift Manager

RaceTrac; New Orleans (LA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Complete benefits package including medical, dental, and vision

Job summary

RaceTrac is seeking a Shift Manager in New Orleans, LA. As a Shift Manager, you will lead a team in a fast-paced environment while ensuring exceptional guest service. This role emphasizes leadership development, coaching, and fostering team accountability.

With competitive pay and a complete benefits package, this position offers numerous opportunities for career growth within the company.

Qualifications

• 2–3 years of work experience in retail, restaurant, or food service.
• 1+ years of leadership or supervisory experience preferred.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Lead and motivate team members during shifts.
• Ensure compliance with service, safety, and cleanliness standards.
• Provide real-time coaching and support to team members.

Skills

Leadership

Communication

Team Building

Customer Service

Education

High School Diploma or GED

Job description

At RaceTrac, our Shift Managers set the tone for success — leading by example, empowering team members, and making every guest feel welcome. If you’re a hands‑on leader who thrives in a fast‑paced, team‑oriented environment, this is your chance to step up and make an immediate impact. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders — one shift at a time.

Pay Range: $39,600 – $42,600 annually (includes overtime and shift differentials)

Shift Availability

• Relief Manager (R3M): Thu–Sat 1:30 PM–10:30 PM; Sun–Mon 9:30 PM–6:30 AM
• 2nd Shift Manager (MG2): Sun–Wed 1:30 PM–10:30 PM; Thurs 8:00 AM–5:00 PM
• Overnight Manager: Tues–Sat 9:30 PM–6:30 AM

What’s In It for You?

• Competitive pay and shift‑based incentives
• Career growth opportunities — many of our General and Co‑Managers started as Shift Managers!
• Leadership development and hands‑on training to sharpen your skills
• Flexible scheduling to support work‑life balance
• A fast‑paced, people‑first environment where your leadership matters
• Complete benefits package — including medical, dental, vision, 401(K), paid time off (PTO), and more!

What You’ll Do

Lead a Winning Team on Your Shift

• Set the tone with a cheerful, can‑do attitude that motivates your team
• Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling
• Coach team members in real‑time, offering guidance and support during every shift
• Address guest concerns with empathy and professionalism, escalating when necessary

Drive Operational Excellence

• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards
• Ensure proper execution of inventory, vendor check‑in, and promotional communication
• Oversee key store processes including write‑offs, cash wrap, and compliance documentation
• Lead shift change communication and ensure team alignment throughout the day

Model Communication & Accountability

• Effectively relay important updates from the leadership team to shift associates
• Monitor task completion and provide immediate feedback to drive results
• Support a team culture rooted in accountability, respect, and teamwork
• Proactively step in during busy times or challenges — showing your team what great leadership looks like

What We’re Looking For

• 2–3 years of work experience (retail, restaurant, or food service preferred)
• 1+ years of leadership or supervisory experience (preferred)
• Comfort in fast‑paced, high‑volume, guest‑focused environments
• Ability to follow through on tasks and coach others to do the same
• Strong communication and team building skills

Must Haves for this Role

• High School Diploma or GED (in progress or completed)
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.)

Fueled by Growth, Driven by You

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf — there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.

To see what is like, visit our LinkedIn, Facebook, and Instagram pages.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.