Shift Manager - Players Club

Bally’s Corporation; Tiverton (RI); On-site; USD 50,000; Full time

Job summary

Bally's Corporation is seeking a Shift Manager for the Players Club department. This mid-senior level role involves overseeing staff, managing guest relations, and executing promotions within a dynamic casino environment. Ideal candidates will have strong customer service and organizational skills, along with relevant supervisory experience.

Benefits

Competitive salary with annual performance reviews

Comprehensive health coverage (medical, dental, vision)

401(K) with company match

Access Perks and childcare discounts

Qualifications

• 1-3 years supervisory/management experience required.
• Strong ability to handle pressure and guest situations.
• Prior gaming experience preferred.

Responsibilities

• Hiring, training, and developing staff of Players Club reps.
• Maintaining an accurate database of Players Club accounts.
• Creating and maintaining departmental Policies & Procedures.

Skills

Customer Service

Public Speaking

Interpersonal Skills

Organizational Skills

Computer Skills

Education

College degree

Tools

Microsoft Office

Bally’s ACSC

Ticketmaster

Micros POS

Total Promo

Job description

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Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role

The Senior Player’s Club Supervisor is responsible for maintaining and overseeing all aspects of the Players Club department including but not limited to: Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office.

Responsibilities

1. Hiring, training, and developing staff of Players Club reps, Supervisors, and Shift Manager.
2. Maintaining an accurate database of Players Club accounts.
3. Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
4. Creating and maintaining all departmental Policies & Procedures.
5. Ordering and tracking all departmental items/stock following budgetary guidelines.
6. Creating specific promotions in ACSC, including Bonus Rewards promotions/offers.
7. Executing specific promotions in Total Promo, including random winner drawings.
8. Creating and maintaining user accounts in the Total Promo system.
9. Ensuring all promotions are adequately staffed and troubleshooting any issues.
10. Managing Bus Tour operations including booking, budget tracking, and group creation in ACSC for tracked play.
11. Overseeing all Box Office operations including staffing and troubleshooting ticket sales for in-house events.
12. Attending and participating in staff and departmental meetings.
13. Participating in developmental conferences and workshops.
14. Communicating all relevant information to the department in a timely and accurate manner.
15. Handling guest situations, phone calls, and emails.
16. Collaborating with other departments to resolve guest issues.
17. Performing other duties as assigned by the department Director.

Qualifications

• Superior customer service skills
• Prior supervisory/management experience (1-3 years)
• Strong public speaking and interpersonal skills
• Ability to work effectively with all staff levels, including Directors & Vice Presidents
• Strong computer skills including Microsoft Office, Bally’s ACSC, Ticketmaster, Micros POS, and Total Promo
• Superior organizational skills
• Patience and ability to handle pressure
• College degree and prior gaming experience preferred

License Requirements

Must secure appropriate RI mandated gaming licenses.

Working Conditions

• Mostly indoors and climate-controlled environment
• Exposed to noise, smoke, and odors
• Work with others and independently

What’s In It For You

• Competitive salary with annual performance reviews
• Comprehensive health coverage (medical, dental, vision)
• 401(K) with company match
• Access Perks and childcare discounts

Target Salary Range: $50,000.00

For more information, visit Bally's Lincoln Casino Resort.
Please note: this job description is not exhaustive and duties may change at any time.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Gambling Facilities and Casinos