Players Club Senior Supervisor

Bally’s Corporation; Tiverton (RI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Player’s Club Supervisor to enhance guest experiences at their vibrant casino. This dynamic role involves overseeing daily operations, ensuring exceptional service, and leading a dedicated team. You will play a key part in hiring and training staff, resolving guest concerns, and collaborating with various marketing divisions. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you. Join a company that values its employees and offers competitive salaries and comprehensive health benefits.

Benefits

Competitive Salary

Annual Performance Reviews

Comprehensive Health Coverage

Dental Coverage

Vision Coverage

Qualifications

• Previous customer service and supervisory experience required.
• Strong interpersonal and superior customer service skills needed.

Responsibilities

• Supervise daily operations of the Players Club and ensure excellent guest service.
• Assist with hiring, training, and development of Players Club staff.
• Resolve guest issues and maintain departmental morale.

Skills

Customer Service

Supervisory Skills

Interpersonal Skills

Job description

Bally's Tiverton
777 Tiverton Casino Blvd
Tiverton, RI 02878, USA

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Senior Player’s Club Supervisor is to assist the manager in monitoring the day-to-day operations of the Player’s Club department and providing above average guest service on a consistent basis.

Responsibilities:

• Supervising shift operations of the Players Club booths. This includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative’s cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids.
• Oversee and assist with hiring, training and development of the Players Club Staff.
• Ensuring all policies are being followed by every member of the Players Club/Staff and Supervisors/issuing discipline where needed.
• Help to maintain overall morale in the department, help resolve employee issues/concerns.
• Take on certain duties of the Manager in their absence.
• Investigating and correcting guest issues related to their Players Club accounts.
• Troubleshoot and resolve any guest issues related to Promotions or other offers.
• Staff control (early outs, etc.).
• Working closely with and assisting the other divisions of the Marketing department (Promotions, Events, Player Development, and Direct Mail) with various projects and initiatives.
• Assist with preparing and executing all Bus Tours which may include handling phone bookings, greeting of the buses, bus check-in, assisting with game orientation until guests are settled in, directing bus guests throughout the facility, checking in with groups periodically throughout their stay, assisting with any bus promotional efforts, departing buses, handling match play coupons.
• Assist with handling all guest complaint forms, letters, situations and phone calls.
• Assist soliciting customer service and facility improvements from employees and guests and forwarding accordingly.
• Monitoring the Call Center.
• Assist with monitoring all promotional signage and ensuring changeover when appropriate.
• Participating in Players Club and Marketing meetings.
• Ensuring timely and adequate communication of all relevant facility, departmental, promotional, and event information to all staff members.
• Other duties as assigned.

Qualifications:

• Previous customer service experience is required.
• Previous supervisory experience is required.
• Superior customer service skills are required.
• Strong interpersonal skills.

License Requirements:

Must secure appropriate RI mandated gaming licenses.

Working Conditions:

• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

What’s in it for you:

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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