Shift Manager, Player Services — Casino Leadership

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Jackpot (NV)

On-site

USD 50,000 - 61,000

Full time

4 days ago

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Job summary

PENN Entertainment is hiring for a Casino Services leadership role at Cactus Petes in Jackpot, NV. You will oversee payroll, cash handling, internal controls, and guest service while leading a team of Casino Services staff.

The position requires prior cash handling experience, computer proficiency, and at least two years of casino experience with supervisory exposure. Salary starts at 55,000 annually, with a comprehensive benefits package.

Qualifications

High School Diploma or GED required.
Associate’s degree in Business, Finance, Hospitality or similar area preferred.
Minimum of two (2) years Casino experience and a minimum of one (1) year in the casino Cage or Casino Services or Player’s Club with one (1) year of supervisory experience.
Prior cash handling experience required.
Prior experience with computer required. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
Must be able to read, write and understand English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.

Responsibilities

Oversee Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations.
Maintain a high level of guest service in all duties performed.
Coach, monitor, and develop team members for improved performance.
Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
Responsible for the movement and protection of company funds.
Maintain communication with all departments, Team Members and guests to ensure positive experiences.
Schedule staff based on business demand.
Oversee credit and collection functions of Casino Services.
Maintain a high level of personal integrity and moral conduct free of questionable association.
Maintain a neat, clean and professional appearance.
May perform duties in any functional area of the Casino Services department.
Provide leadership to all Casino Services Team Members.
Provide consistent positive counseling to all Casino Services Team Members.
Make a positive contribution to the development of Casino Services Team Members and the department as a whole.
Implement and maintain a working knowledge of the Cactus Petes, System of Internal Controls as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.